Deep Enrich
Arjay Bernales
Tier 3 Support
295 followers
Metro Manila, National Capital Region, Philippines
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About me
Telecom Operations Manager at ResultsCX
Education
Global Knowledge
-IT Security Professional Network Security
AMA University
-Bachelor's degree Computer/Information Technology Administration and Management
Experience
Alorica Philippines, Inc.
Aug 2004 - Oct 2007Tier 3 SupportData Network, D-Link Routers
.webp)
DTSI Group (Diversified Technology Solutions International)
Dec 2007 - Jun 2014Head - Voice DomainDesign and Implementation of IT Managed Services (Enterprise-Call Center), Call Routing Strategy, Administering and Maintenance of Voice infrastructure.
Buroserv Australia Pty Ltd
Jul 2014 - Jun 2018Technical Manager
Acquire BPO
Jul 2018 - Aug 2019Unified Communications Manager
ResultsCX
Aug 2019 - nowIT Telecom Operations Manager
Licenses & Certifications
CCNA
Cisco
ACIS - Avaya Certified Implementation Specialist
AvayaAug 2013ACSS - Avaya Certified Support Specialist
AvayaOct 2012- View certificate
MCPS: Microsoft Certified Professional
MicrosoftSept 2014
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