James Topalov

Experience

• 

  Woolworths Supermarkets

  May 2014 - Jun 2021

  As a self-checkout operator at Woolworths Supermarkets, I have the responsibility of engaging with each and every customer to create a memorable shopping experience for them. In addition, I am also involved in asset protection. This requires me to analyse customer behaviour and motives within the store. Below are some additional responsibilities required for the position:- Operation of POS systems- Hygiene and maintenance- Understanding POS hardware and software Working in customer service at Woolworths Supermarkets requires me to actively serve and communicate with customers. As a member of the front end and the produce team, I am required to efficiently solve tasks in the workplace to contribute to the overall sales of the company. Working in the produce department at Woolworths supermarkets has helped me gain experience in the following work related scenarios:- Team Work- Food and safety checks - Cleanliness reports - Hygiene safety- Processes new loads - Effective organisation skills

  • Self-Checkout Attendant

    Oct 2018 - Jun 2021

  • Customer Service

    May 2014 - Jun 2021

  • Produce Associate

    May 2014 - Jun 2021
• 

  Volunteering Gold Coast

  Jul 2020 - Sept 2020

  Marketing Intern

  As a marketing intern at Volunteering Gold Coast, I am required to complete specific tasks whilst working with a marketing coordinator and assistant. My work at the company includes: Social Media Marketing: My work in relation to Social Media Marketing at Volunteering Gold Coast requires me to work effectively and efficiently with both Facebook and Instagram’s creative business tools. I have also used applications such as Hootsuite & Later. These tools allow me to schedule posts, obtain key analytics, and identify customer engagement levels. Content Creation: In-line with Social Media Marketing, I am required to create engaging content for VGC’s social media accounts. I do this by creating designs in Canva that reflect the company’s services, values, and mission. Through the use of Canva, I create content suitable for Facebook, Instagram, E-mail, Websites and so on. E-mail Marketing: Through the use of Campaign Monitor, I have experience in Electronic Direct Mail Marketing by reaching out to existing clients or contacting new ones. E-mail Marketing at VGC allows me to create content such as electronic newsletters that are sent out to existing or potential customers. Show less

• 

  Corethics

  Apr 2021 - Jun 2021

  Marketing Assistant
• 

  Visual Marketing Australia®

  Jun 2021 - Mar 2022

  Marketing Coordinator

  As a Marketing Coordinator at Visual Marketing Australia, I was required to control all aspects of the company’s digital marketing, along with managing multiple client SEM & Social ad accounts.Some of the work in these accounts included:- Google Ads Management - Meta Ads Management - Campaign Optimisation & Strategy - SEO Campaign Creation & Management- E-Commerce Funnel Optimisation- Monthly & Quarterly Reporting

• 

  Village Roadshow Theme Parks

  Mar 2022 - now

  As the Marketing Data and Insights Analyst at VRTP, I am required to collect, analyse, and interpret marketing data to drive informed decision making, optimise marketing strategies, and enhance the overall guest experience across VRTP.At the heart of the role, I am required to uncover trends, insights, and opportunities for improving marketing campaign effectiveness, web conversion rates, revenue generation, and customer engagement. From these findings, I effectively visualise and present data using advanced data visualisation techniques.In addition, I have a focus on identifying areas for improvement in data quality and accuracy across relational databases through the use of SQL for CRM utilisation. Show less As the Journey & Automation Specialist at Village Roadshow Theme Parks, I was required to build, manage, and optimise omnichannel digital customer journey’s for the following properties: Village Roadshow Theme Parks, Warner Bros. Movie World, Sea World + Sea World Resort, Wet’n’Wild Gold Coast, Top Golf, Australian Outback Spectacular and Paradise Country.At the heart of the role, I am required to configure and deploy automated digital marketing campaigns driven through the use of extensive and complex data segmentation via SQL. Show less

  • Marketing Data and Insights Analyst

    Oct 2023 - now

  • Journey & Automation Specialist

    Sept 2022 - Oct 2023

  • Digital Marketing Coordinator

    Mar 2022 - Aug 2022