Deep Enrich
Olmayra Rodriguez
Application Specialist
Allentown, Pennsylvania, United States
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About me
Senior Appeals Case Manager at Guardian Life
Education
Grand Canyon University
-Elementary Education and Teaching
Northampton Community College
-EDUCATION
Experience
Dun & Bradstreet
Jul 1997 - Oct 2000Application Specialist
Receivables Management Association International
Nov 2000 - Oct 2008Report Coordinator
Apr 2005 - Oct 2008Collections Supervisor
Oct 2002 - Apr 2005Customer Service Team Lead
Nov 2000 - Oct 2002
Guardian Life
Jun 2014 - Mar 2024Senior Appeals Case Manager
May 2023 - Mar 2024Appeals Case Manager
Jun 2020 - Apr 2023Long Term Disability Case Manager
Jul 2017 - Jun 2020Retirement Case Manager
Aug 2015 - Jul 2017Customer Service Representative
Jun 2014 - Jul 2015
Licenses & Certifications
- View certificate
Empathy for Customer Service Professionals
LinkedInFeb 2025
- View certificate
Improving Your Leadership Communications
LinkedInMar 2024 - View certificate
Creating a Culture of Learning
LinkedInDec 2024 - View certificate
Empathy at Work
LinkedInFeb 2025 - View certificate
Coaching Employees through Difficult Situations
LinkedInDec 2024 - View certificate
The Key to Good Communication: Your Audience
LinkedInMar 2024 - View certificate
Train the Trainer
LinkedInJun 2024
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