Jonathon Baugh

Experience

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  University of Michigan

  Oct 1999 - Feb 2003

  Computer Consultant - Physics Department Office of Computing Services (OCS)

  * Front-line user support for all computing needs through the department* Acted as systems administrator, supporting departmental file and web servers* Redesigned department website adding new database features with SQL and .ASP

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  University of Michigan

  Apr 2004 - Dec 2005

  * Coordinated international conference on informatics and community engagement* Oversaw graduate course on community informatics * Front-line user support for university-wide project and course management online* Participate in design and development of collaborative tools over project life-cycle* Developed a data extraction program to better understand product usage* Conducted an internal review of space allocation to better foster collaboration

  • Community Information Corp (CIC)

    Apr 2005 - Dec 2005

  • USE Lab Consultant

    Apr 2004 - Apr 2005
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  Menlo Innovations

  Jan 2006 - Dec 2011

  High-Tech Anthropologist® - Contractor

  * Helped clients realize software and process solutions through High-Tech Anthropology® (iterative requirement discovery, user-centered design, and usability testing)* Contributed to the ongoing evolution of Menlo's Agile design, development, and management methodologies* Assisted with client management from initial sales engagements through project and budget management activities

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  Dermanaut

  Nov 2006 - Oct 2012

  Founder and CEO

  Dermanaut was an electronic medical records (EMR) system designed for private-practice dermatology. From conceptualization to successful sales of the system, I served any and every role the company required (short of writing code).* Designed a software-as-a-service solution for private practice offices, based on extensive in-market observations and testing* Led with internal and external teams to complete product development and initial sales* Raised seed capital from private equity and organizational funds* Initiated and led a nation-wide marketing campaign including representation at the American Academy of Dermatology Annual Meeting Show less

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  Bizdom

  Jul 2008 - Apr 2011

  Entrepreneur

  * Completed Bizdom training program for entrepreneurs* Continually excelled throughout competitions including sales and business strategy as the top in class* Mentored fellow entrepreneurs across a wide-range of businesses

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  Patient Provider Communications, Inc.

  Oct 2010 - Mar 2014

  Vice President and Director of Customer Engagement

  Patient Provider Communications (PPC) developed a revolutionary new way for hospitalized patients to communicate with their care providers. Initially joining as a grant-funded consultant, my role has transitioned as the company matured to Vice President and Director of Customer Engagement.* Managed NIH-funded STTR grants as co-investigator, leading the design and testing of the initial product* Assisted with initial development of the business model and served as presentation lead which resulted in financial awards, a Phase II grant, and private equity seed funding* Led market and industry research activities helping to determine the ideal market entry point and potential expansion strategies* Led company outreach to hospitals, including co-developing a pilot program to bring the initial product to market Show less

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  Enlighten

  Mar 2012 - Dec 2012

  User Experience Analyst - Contractor

  * Served as User Experience (UX) led for multiple clients, designing and testing with a wide variety of systems (including Visio and Axure)* Prepared design specifications and recommendations through multiple client engagement models* Assisted with client and project management to deliver projects on-spec and on-time

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  LLamasoft, Inc.

  Jun 2014 - Dec 2015

  Senior User Experience Analyst

  LLamasoft, Inc. provides software and expertise to help large organizations design and improve their supply chain network operations. LLamasoft Supply Chain Guru is the leading supply chain design and analysis application available in the market today. It enables companies to model, optimize and simulate their supply chain operations, leading to major improvements in cost, service, sustainability and risk mitigation.I joined the company to build UX as a practice throughout a growing line of products, both serving as an analyst/designer and building up a team of UX professionals. In September 2014, I added Product Owner to my responsibilities, leading the development team building the new version of our flagship product, Supply Chain Guru.* Led the User Experience Team, responsible for software interface design including creation of personas, workflows, mockups, and styling across multiple products* Managed development team of flagship product (SCRUM Product Owner)* Helped establish and oversee ongoing user engagement activities such as usability labs and customer data capture Show less

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  Pillar Technology

  Jan 2016 - Mar 2019

  Experience Architect and Delivery Manager

  Pillar initially attracted me with the opportunity to be a part of a company with decades of building software the right way. My mission since joining has been to help establish and grow our Digital Experience team and ensure our clients build the right software the right way through the Pillar's delivery practices.* Helped clients journey from Ideas2Reality using Design Thinking, UX methods, and delivery excellence as a client engagement lead of cross-functional teams, on the ground, delivering tested software that aligns with business objectives.* Served as regional DX lead (DX Amigo), championing our DX people care and establishing the Pillar DX Guild.* Facilitated workshops and presenting at conferences including CodeMash, WardsAuto UX to help bring DX to a broader audience.* Pursued and won new key business opportunities for Pillar to help unleash our clients potential. Show less

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  Accenture

  Mar 2019 - Jun 2020

  Senior Manager, Industry X.0

  Roles Held:* Smart Connected Products - Midwest Lead* Delivery Executive (multiple accounts)* Connected Vehicle Lead for FCA - North America* Digital Experience Regional Lead - Ann ArborAs part of the Ann Arbor Pillar leadership team, I was key in our efforts to bring the best of a smaller Midwestern consulting firm to the largest global firm aggressively growing their Industry X.0 offering. As such I have played key roles on projects in automotive and industrial, helping lead one of Accenture's newest offers around connected products and dynamic manufacturing. Responsibilities:* Led project teams in both design and delivery to ensure success for our clients. This included acting as key client touchpoint for key Fortune 10 accounts.* Shaped key offers around smart connected manufacturing utilizing capabilities including blockchain, data science & ML, computer vision, and distributed compute throughout the supply chain and manufacturing processes to tackle key value drivers such as yield, safety, cost reduction, and new product innovation.* Co-crafted strategic partnerships with multiple Fortune 50 companies to create a connected end-to-end solutions for our Industry X.0 offers.* Drove growth through sales efforts; acted as primary sales lead, worked in teams to support large RFPs, and facilitated on-site meetings and working sessions through outcome focused design thinking activities.* Facilitated a cross-functional working group throughout Accenture North America to align sales opportunities, active engagements, and offer development. * Created and shared thought leadership, including keynote speaker at global industrial and automotive conferences, produced video content for use in marketing and investment discussions, and presented to investors and board of directors on various topics. Show less

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  Slalom

  Jul 2020 - Oct 2024

  * Leads operations, sales, & delivery across Strategy & Operations, Experience Design, and Experience Strategy consulting teams* Grew customer strategy & experience design consulting practice by over 600% in 2 years* Serves on the Senior Leadership Team in Detroit and as a global leader for Customer Strategy and Experience Design* Serves as Executive Sponsor multiple Inclusion, Diversity, and Equity programs for employees and community outreach (including serving as trainer for 2 core ID&E courses globally) Show less

  • Director of Strategy & Operations and Experience

    Jan 2023 - Oct 2024

  • Director of Experience & Design

    Jul 2020 - Jan 2023
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  Test Double

  Oct 2024 - now

  Sr Client Partner

  Helping make each client better, day-by-day.