Danielle Pevehouse

Experience

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  Baker's Lock & Key

  Jun 1998 - Aug 1999

  Office Manager

  *Obtain payment for product and resolve invoice discrepancies*Managed small office*Create Excel spreadsheets containing backlog, open order status, and shipping information per customer*Audit month end activities to ensure on time delivery*Prepared and distributed price quotes for companies and institutions*Contacted vendors and manufacturers for specific technical information regarding specific products*Formulate and type correspondence and bill notices.

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  Beckman Coulter

  Aug 1999 - now

  Responsible for development of instructional material and Training Facilitator for the Client Services Department and Sales team.The ability of creating and implementing training utilizing ADDIE process, along with utilizing project management experience in developing solutions for complex problems to assist the Client Services department.Responsible for conducting needs assessments to identify performance gaps and develop training solutions to increase performance.Develop training courses utilizing Articulate Storyline to develop web based training for general new hire material and compliance training. Responsible to provide process improvements to the organization regarding standard work processes and procedures. Apply various problem solving tools and collaborate with internal customers and peers to develop enhancements for external and internal customers. Drive requirements gathering, process and or tool definition, procedures documentation, develop and deliver training material to ensure enhancement and countermeasures are sustainable. Responsible to conduct and analyze assessments to recognize learning gaps, collaborate with Subject Matter Experts from different departments to identify process improvements and procedures. Show less *Managed more than 250 contracted accounts*Controlled assigned territories for multiple sales representatives*Reconcile billing discrepancies*Ensuring customer satisfaction through sales, order processing, and frequent follow-up calls*Maintain territorial growth through adequate contract maintenance and cross-selling strategies*Maintain contracts for new and existing business for a committed contractual term. *Audit and process new contracts containing proposals, agreements, and financial statements Show less

  • Senior Business Process Improvement Analyst-Instructional Designer

    Feb 2015 - now

  • Lead Senior Specialist Contract Administration-Client Services

    Jun 2003 - now

  • Senior Specialist Contract Administration/Client Services

    Aug 1999 - Jun 2003