Experience

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  The onyx informer

  Jan 2005 - Jun 2007

  Business manager

  Developed marketing initiatives such as distributing logo-bearing paraphernalia and campus outreach to promote the organization.Created and managed budgets and spending reports annually, which were presented for approval to the superior Media Board Financial Committee.

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  Media board financial committee

  Sept 2005 - Jun 2007

  Chair and vice-chair

  Directed protocol in the financial reporting of all campus media organizations.Presented and supported Media Board approved budgets and spending reports to the superior Budget Review Committee.

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  Ef education

  Jan 2007 - Jun 2007

  Account coordinator

  Won the monthly team incentive for strongly exhibiting core department and company values. Updated and created customer accounts daily for region of 10 states (Onyx-Internal CRM Database Software).Networked with Sales and other departments as well as contacted clientele to actively solve problems.Trained new staff and temporary workers as account coordinators.

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  Grupo excelencias

  Feb 2008 - Jun 2008

  Marketing assistant

  Designed PowerPoint presentations to promote the company and products to prospective clients.Analyzed the US tourism market, determining new contacts in order to further expand the US audience of their online news bulletin. Researched possible contacts through the Internet and advertised services to them through e-mail.Translated presentations, proposals, and other documents directed at English speaking clients from Spanish to English.

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  Macy's east

  Oct 2009 - Mar 2010

  Enhanced customer shopping experience through elevated product knowledge, assisting customers' with fitting, recommending complimentary fashions and offering all eligible promotions. Demonstrated strong selling capabilities by being recognized for meeting and exceeding daily sales goals in competitive work environment. Sales experience included both casual fashion and fine jewelry. Transformed the shopping environment of fashion and lifestyle goods retailer in collaboration with a small team. Visual merchandising efforts were completed in preparation of the high-traffic holiday season. Tasks included outfitting mannequins in the foremost trends and modifying fixtures and signage.

  • Sales Associate

    Nov 2009 - Mar 2010

  • Seasonal Visual Merchandising Associate

    Oct 2009 - Nov 2009
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  Somerset county coalition on affordable housing

  Feb 2010 - Jun 2010

  Administrative assistant

  Managed day to day administrative duties of small non-profit organization. Duties included inputting customer intake forms into MS-Access database, updating and assembling marketing materials, and filing among other responsibilities.

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  Apple

  May 2010 - Dec 2011

  Business admin

  Supported the administrative needs of in store business team.Tasks included generating, updating and maintaining business account records in PeopleSoft based CRM database, submitting tax documents for processing, and other office maintenance.

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  Apple

  Aug 2013 - Mar 2014

  Built small business solutions for day-to-day office tasks, office management, point-of-sale, billing, accounting and more. Solutions leveraged a combination of computer hardware, software and services.Focused on strategic account development and relationship selling. Developed and managed business relationships of key clients thru consultations in-person, on-site, via the phone and electronic communication. I also lead weekly business focused training for clients as well as customized training via Apple's premium small-business support service, Joint Venture.Mentor and train new hires in Apple Retail Business acumen and procedures as well as collaborate with leadership on continued employee development initiatives. Show less Short-term career development opportunity as quality assurance/user acceptance tester. Tested both internal and customer-facing web-based apps.Demonstrated learning agility by quickly adapting and becoming proficient in SQA methodologies. Successfully adhered to test schedule and learned to test around scheduled tests to identify errors and inconsistencies.Selected for this opportunity from wide-base of Apple Retail employees for my extensive experience with the tools tested, attention to detail, and clear communication. Show less

  • Specialist

    Mar 2010 - Mar 2014

  • Business Specialist

    Dec 2011 - Nov 2013

  • Quality Assurance/User Acceptance Tester

    Aug 2013 - Sept 2013
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  Apple

  Jun 2016 - Apr 2018

  Repair customer relationships thru efficient and creative problem-solving during technical support reservations for mobile and wearable devices.Educate customers on how to utilize their technology as well as provide tips and best practices. Supported and collaborated with team of software engineers to ensure quality software releases thru software testing and bug reporting. Leveraged current SQA methodologies in writing/revising, scheduling and executing black-box testing plan for MacOS based software.Other responsibilities included the daily screening of inbound bug reports as well as the weekly integration of bug fixes, completing pre-submission testing, and finally submitting the solutions.

  • Mobile Technician

    Mar 2014 - Apr 2018

  • Quality Assurance

    Jun 2016 - Oct 2016
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  Coastal source

  Apr 2021 - now

  Customer support specialist