Experience

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  Ultratech cement

  May 2013 - Jul 2013

  Internship

  Worked as an intern and provided a presentation on the complete end to end process on cement production.This experience gave me an Insight into the world of manufacturing and how the concepts of continuous improvement are applied.

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  Amazon services

  May 2014 - Jan 2016

  Technical account analyst

  ● Assist with examination and main cause determination for high effect FBA Merchant and Customer issues.● Assist with the definition and outline of enhancements to programming tools, making of standard working procedures for Technical Account Management for merchants (TAM)● Provided exemplary customer and technical support to the sellers and businesses that sell on the Amazon.com platform. ● Provided prompt and efficient service to Amazon sellers and merchants including the appropriate escalations of seller issues.● Highly proficient with Amazon seller/vendor central and other Amazon tools.● Manage issues with inbound and outbound shipments at fulfillment centers.● Provided support to customers through email interactions and addressed their issues. ● Used appropriate Amazon emailing templates for responding to customer problems. ● Maintained customer relationship by responding to questions; recording/writing down actions and respond in customer’s accounts. ● Handled the Business flows in validating the Customer Accounts against the past data. ● Prepared detailed reports for Business enhancement by analyzing the current and previous work flows. ● Used Amazon Internal tools for preparing the required Business documents. Analyzed the Business changes and updates to the higher Managements. Show less

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  Accenture

  Mar 2016 - Dec 2017

  Ecommerce analyst

  ● Hired to help the client develop an effective e-Commerce presence.● Responsible for making the e-Commerce side of the business more efficient and profitable.● Submitted regular reports comparing e-Commerce platforms and making recommendations on each platform.● Worked with all levels of management to make the transition to e-Commerce smooth.● Provided Vision for the Product (website) and work with Senior Business Owners to make sure they are in alignment with company goals● Provide e-Commerce functionality expertise during project planning, development and production-support● Facilitated workshops to capture complete and meaningful use cases● Developed functional specifications and system design specifications based on client wants● Ensured issues were quickly identified, tracked, reported on, and resolved in a timely manner● Captured As-Is state of existing process through Visio● Worked as a liaison between technical teams and the business● Assisted in enforcement of project deadlines and schedules● Consistently delivered high-quality services to our clients● Delivered reports that summarized sales and marketing data critical to making key business decisions.● Trained a staff of e-Commerce support associates to handle customer service calls from the website.● Created custom e-Commerce solutions for clients and then monitored client progress.● Developed presentations to potential clients that explained e-Commerce and its benefits.● Responsible for overhauling internal e-Commerce solutions to make them more efficient. Show less

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  California state university, northridge

  Mar 2018 - Dec 2019

  Graduate student research assistant

  ● Consolidated the Department inventory details and maintained the records in Microsoft Excel.● Handled day to day class-room technology and software/hardware related issues within the college.● Performing the installation, operation, and maintenance of computer systems.● Configuring hardware and software, setting up peripherals such as printers or routers, repairingequipment, and providing daily support for computer network users.● Troubleshooting desktop hardware/software problems.● Provided end user training and documentation to students and professors on newly implementedapplications and softwares.● Installed and maintained database servers for the department.● Initialized and troubleshoot servers for issues.● Provided the desktop support for Windows/MAC/LINUX operated machines.● Installed and setup HP/DELL/RICOH printers for the labs.● Took up the project of setting up all the lab machines under the college Active Directory.● Basic knowledge of TCP/IP, DNS, DHCP.● Deployed software updates and security patches across the lab machines using SCCM. Show less

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  Ventois, inc

  Mar 2020 - Sept 2020

  Business analyst

  ● Worked as a Business Analyst for the Ferrero Project based in Italy which deals with confectionery products with underlying SAP Business Process. ● Gathered requirements, developed use cases, and interacted with developers to design and create solutions to address complex business needs. ● Interacted with the FI (Financial Accounting) and CO (Controlling) team for the project updates and handling of customer related issues. ● Developed and managed project plans while providing status updates to management. Handled Material Management flows and documented the processes. ● Documented the Business Processes and analyzed procedures which would meet the changing Business needs. ● Assessed the impact of current business processes on customers and stakeholders. ● Conducted Project knowledge sharing sessions and streamline the product improvement process. ● Resolved all reported issues within identified SLA’s using Solution Manager ticketing systems and provided weekly updates to leadership on trending, high priority, recurring issues and resolution for current business initiatives. Show less

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  Cc wellness

  Sept 2020 - now

  • Lead the online marketplace strategy, successfully managing operations on major platforms like Amazon US and Walmart.• Spearhead comprehensive inventory management, ensuring optimal stock levels through accurate forecasting and planning.• Oversee all operational aspects, including the creation and management of shipments to Amazon, contributing to a streamlined supply chain.• Responsible for Managing product lifecycle from customer research and concept development through execution, analysis, and iteration.• Collaborated with cross-functional teams to align ecommerce strategies with company-wide goals, ensuring cohesive brand representation.• In a nutshell, Building Sales Funnels - Generating Leads - Increasing Average Order Value – retaining Customers.Key achievements:- Instrumental in establishing a #1 brand for four consecutive years on Amazon, demonstrating exceptional brand growth and market penetration.- Achieved a milestone with over 142,000 reviews on Amazon, reflecting high customer satisfaction and brand loyalty.- Expanded the brand's international presence, successfully launching in 8 countries and establishing a global footprint.- Utilized advanced analytics for demand forecasting, enabling precise inventory planning across all marketplaces.- Expanded the brand to sell directly to consumer through different channels,- Focused on customer satisfaction, resulting in high review counts and positive feedback, which directly influenced brand reputation and sales.- Brand Development - New Product Additions, Changes to current products on basis of customer acceptance.- Implemented cutting-edge marketing tactics to enhance online visibility and sales on both Amazon and Walmart. Show less Inventory Forecasting & Management.• Brand Development – New product additions, changes to the current product on basis of customeracceptance.• Data Analysis (Customer Data, Sales Data, Trend Analysis)• Tableau Dashboard/Analysis• Project Management• Manage and Maintain Shopify Operations including SEO, customer acceptance.• PPC (Facebook, Instagram, Google AdWords, Traffic Junky, Pinterest, Bing etc.)• Email Marketing (Mail Chimp, KLAVIYO)• Expand the brand to Global Marketplaces.• Expand the brand to sell directly to consumer through different channels.• Responsible for Managing product lifecycle from customer research and concept development through execution, analysis, and iteration.• Monitor, maintain and adjust marketing campaigns daily to ensure a desirable return on ad spend.• Regularly report on performance and provide inputs on sales forecasts to support production activities.• Strategically plan and execute demand generation campaigns for online channels and select and secureall new online marketing partners and vendors.• Effectively plan and forecast the demand to meet the supply for our Amazon store.• Assist with the definition and outline of enhancements to programming (tools), making of standardworking techniques and procedures for our online business.• Ensure pricing maintains faith / fairness in competition with existing brands and customers.• Thoroughly track and control budgets to secure alignment with internal financial obligations Show less

  • Director, E-Commerce Marketplaces

    Jan 2022 - now

  • Ecommerce Manager

    Sept 2020 - Dec 2021