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Skanda Kumar K M

Skanda Kumar K M

Customer Care Professional

Followers of Skanda Kumar K M193 followers
location of Skanda Kumar K MMysore, Karnataka, India

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  • Timeline

  • About me

    Web developer

  • Education

    • Sarada Vilas Education Institute, Mysore

      2000 - 2002
      PUC PCMB

    • SREE CAUVERY EDUCATIONAL INSTITUTIONS (R) Mysore

      1997 - 2000
      SSLC First class

    • University of Mysore

      2020 - 2023
      Bachelor of Science - BS Information Technology First class

  • Experience

    • SPICE TELECOM Network

      May 2010 - May 2011
      Customer Care Professional

      *Handling inbound & escalation calls and generating leads *Maintaining follow ups *Upselling and Retention

    • ThoughtFocus

      May 2011 - Jan 2015
      Senior Process Developer

      *Basic Flood Certificate to the process which would help property owners to apply for Mortgage Loans on properties in United States*Locating the properties in Google earth using Online State/County/City or Zonal websites.*Using FEMA website to determine the property status by comparing respective panels and property location.*Overlaying FEMA panels on property aerial view to provide an accurate resolution on property status *Worked on Flood Zone Determination: Daily order processing, Life of Loans, LOMC/R/A databases, Map Exhibits, PRP & Quality process outsourcing. (GIS Flood Mapping)*Worked on Claims Processing, Data Verification and Determination for properties, covering potential losses incurred by various factors specific to Insurance, Recovery and Claims Processing industry. Show less

    • HGS - Hinduja Global Solutions

      Dec 2017 - Apr 2018
      Customer Service Representative

      *Handling inbound calls *Maintaining AHTs on calls*E-commerce*Maintaining escalations and follow ups *Upselling and Retention

    • Aczel Info Services

      Sept 2018 - Feb 2019
      Customer Support Specialist

      *Generating Leads*Maintaining follow ups and Escalation *Updation of forms in Sales force*Upselling the product

    • Vasista eduventures

      Feb 2020 - Jul 2020
      Web Designer

      *Designing web pages using Wordpress*Maintaining the webpages in Wordpress* Android apps updating * Data entry work*Keeping follow ups to the assigned jobs

  • Licenses & Certifications

    • Certificate course in C and C++ programming

      Centre for Information Science and Technology (CIST)
      Jan 2010

    • Computers and Operating system course

      Centre for Information Science and Technology (CIST)
      Dec 2002

    • Nagarika kanoonu

      Naagarika kanoonu parishath
      Dec 1998

    • CERTIFICATE COURSE IN 'E-CRAFT' (Computer Fundamentals, MS-Office & Internet)

      Electronics Corporation of India Limited (ECIL)
      Jan 2011

    • A+ & N+(Hardware and networking)

      IIHT Ltd
      Feb 2017

    • Cisco Certified Network Associate Security (CCNA)

      IIHT Ltd
      Feb 2017

  • Honors & Awards

    • Awarded to Skanda Kumar K M
      Excellence award( Best performance) Idea cellular Aug 2010