
Skanda Kumar K M
Customer Care Professional

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About me
Web developer
Education

Sarada Vilas Education Institute, Mysore
2000 - 2002PUC PCMB
SREE CAUVERY EDUCATIONAL INSTITUTIONS (R) Mysore
1997 - 2000SSLC First class
University of Mysore
2020 - 2023Bachelor of Science - BS Information Technology First class
Experience

SPICE TELECOM Network
May 2010 - May 2011Customer Care Professional*Handling inbound & escalation calls and generating leads *Maintaining follow ups *Upselling and Retention

ThoughtFocus
May 2011 - Jan 2015Senior Process Developer*Basic Flood Certificate to the process which would help property owners to apply for Mortgage Loans on properties in United States*Locating the properties in Google earth using Online State/County/City or Zonal websites.*Using FEMA website to determine the property status by comparing respective panels and property location.*Overlaying FEMA panels on property aerial view to provide an accurate resolution on property status *Worked on Flood Zone Determination: Daily order processing, Life of Loans, LOMC/R/A databases, Map Exhibits, PRP & Quality process outsourcing. (GIS Flood Mapping)*Worked on Claims Processing, Data Verification and Determination for properties, covering potential losses incurred by various factors specific to Insurance, Recovery and Claims Processing industry. Show less

HGS - Hinduja Global Solutions
Dec 2017 - Apr 2018Customer Service Representative*Handling inbound calls *Maintaining AHTs on calls*E-commerce*Maintaining escalations and follow ups *Upselling and Retention

Aczel Info Services
Sept 2018 - Feb 2019Customer Support Specialist*Generating Leads*Maintaining follow ups and Escalation *Updation of forms in Sales force*Upselling the product

Vasista eduventures
Feb 2020 - Jul 2020Web Designer*Designing web pages using Wordpress*Maintaining the webpages in Wordpress* Android apps updating * Data entry work*Keeping follow ups to the assigned jobs
Licenses & Certifications

Certificate course in C and C++ programming
Centre for Information Science and Technology (CIST)Jan 2010
Computers and Operating system course
Centre for Information Science and Technology (CIST)Dec 2002
Nagarika kanoonu
Naagarika kanoonu parishathDec 1998.webp)
CERTIFICATE COURSE IN 'E-CRAFT' (Computer Fundamentals, MS-Office & Internet)
Electronics Corporation of India Limited (ECIL)Jan 2011
A+ & N+(Hardware and networking)
IIHT LtdFeb 2017
Cisco Certified Network Associate Security (CCNA)
IIHT LtdFeb 2017
Honors & Awards
- Awarded to Skanda Kumar K MExcellence award( Best performance) Idea cellular Aug 2010
Languages
- enEnglish
- teTelugu
- kaKannada
- hiHindi
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