Mohamed Adel

Experience

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  Mentality Technical Services

  Aug 2017 - Sept 2018

  IT Support Engineer

  • Diagnosing and resolving problems efficiently.• provide monthly purchase, inventory, consumed, and other details.• Ensuring all hardware operates at its optimum level with latest updates and patches.• Act as a consultant and offers solutions for customers' problems.• install and configure computer hardware operating systems and applications.• monitor and maintain computer systems and networks.• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set upsystems or resolve issues.• troubleshoot system and network problems, diagnosing and solving hardware or software faults.• replace parts as required• provide support, including procedural documentation and relevant reports• follow diagrams and written instructions to repair a fault or set up a system• support the roll-out of new applications.• set up new users' accounts and profiles and deal with password issues.• work continuously on a task until completion (or referral to third parties, if appropriate). Show less

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  Red Sea Hotels

  Oct 2018 - Oct 2020

  IT Coordinator

  • Provide support for all hardware and software problems reported documenting problems and solutions.• Assistance and provide on-job-training to Junior IT team members.• Perform new installations and updates for all IT equipment, including desktops, laptops, printers, etc.• Accomplish software, hardware and network installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required.• Ensures maximum stability of IT facility infrastructure components by performing systems maintenance tasks.• Contributes to the Continuous Improvement of operational policies & procedures. Identify opportunities and recommend solutions that will enhance or improve current business processes.• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; Self-Studying .• Help Desk (Ticketing System) such as “SpiceWorks” configuration and management .• Dealing with various networking devices like “ Router 3800ـــ Switches 2960,3500,3560,6500,4924-10GE -Wireless Controller 5500 – Call Manager v4.0 CUCM 2003 – NanoStation & NanoBeam M5 ” • Ensures network security and High Availability by analyze reports Firewall Logs using “ Cisco ASA 5510 - sophos XG firewall UTM 9.5 ـــ Nomadix AG 5900 “.• Administrate and manage end-user workstations through Microsoft Servers “ Active Directory – DNS - DHCP - File Server – WDS – WSUS – SCCM “ .• Monitor Network Performance and ensures its stability using “ Solarwinds – PRTG “ .• Add ,edit, set rights and manage users system accounts like (OPERA Property Management System (PMS) – Micros (POS) – Infor SunSystems ( Integrated financial management) – VingCard System & Software ( Electronic security solutions ) – Tiger Communications (call management and accounting) .• Manage and configure CCTV system NVR & DVR . Apply all fixes, installation, upgrade and maintenance for both NVR server and IP cameras . Show less

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  El Salam for Contracting & General Supplying

  Oct 2020 - Jan 2022

  Sr. IT System Engineer

  • Ensures Network security by customizing Firewall Rules, web filtering, and IDS.• Upgrade Network Infrastructure by using (Aruba) managed switches instead of unmanaged switches.• Optimize ERP (Networking) Performance through Network Engineering Methods and Monitoring tools (NPM).• Ensures ERP SQL Database stability and performance using (SolarWinds DPM).• Integrate Company zone networks using Rocket M5 2.4 Ghz omni, nanostation m5, PowerBeam M5 & AC620.• Present System\Network Documentation Including Inventory, Scheme & Assets.• Deal with all users' problems locally and remotely and provide quick smart solutions.• Implement, test, and Install new Programs, Services, and Equipment.• Provide support for all hardware and software problems, documenting solutions. Show less

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  Iron Mountain

  Jan 2022 - now

  Sr. IT Executive

  • Monitor Backup Solution Server, Create and verify backups of data.• Manage users account through Active Roles Directory Solution.• Work closely with Local and Regional IT vendors on cross-border maintenance and projects• Maintain IT Systems, inventory, and infrastructure documentation.• Provide technical support for both hardware and software issues.• Monitor the system daily and respond immediately to security or usability concerns.• Evaluate business needs, recommend, and design solutions for the betterment of productivity and efficiency of the organization.• Upgrade systems and work flows as required for enhanced functionality and security issue resolution.• Administrate infrastructure, including firewalls, network, malware protection software and other processes• Perform preventive and corrective maintenance activities. • Initiate and manage IT projects to improve work efficiency and productivity, and system security.• Conduct audits/ reviews on areas such as IT General Controls, Applications, IT Infrastructure and Network Security and to ensure they are delivered on time in accordance to the standard established. Show less