Experience

• 

  Costco travel

  Dec 2021 - Jun 2022

  Travel agent

  Cruise DepartmentRESPONSIBILITIES- Service and process new and existing individual reservation requests from members- Find creative solutions and offer service ​to drive customer satisfaction. - Communicate with internal employees and Travel partners in regards to reservations. - Other duties assigned.SKILLS & QUALITIES- Strong problem-solving and critical thinking skills.- Excellent teamwork and communication skills.- Proficient in multitasking and staying organized in fast-paced environments. Show less

• 

  Ictc-ctic

  Sept 2024 - Feb 2025

  Cybersecurity trainee | cybersecurity training & work integrated learning program

  Currently participating in ICTC's Cybersecurity Training and Work Integrated Learning Program, a comprehensive initiative designed to build industry-relevant cybersecurity and cloud computing skills. Through this program, I have gained the following:- Earned three certifications: * AZ-900: Microsoft Certified: Azure Fundamentals * AI-900: Microsoft Certified: Azure AI Fundamentals * SC-900: Microsoft Certified: Security, Compliance, and Identity Fundamentals- Participated in meaningful workshops to enhance technical skills.- Gained hands-on experience in cybersecurity practices and cloud security.- Developed practical knowledge through a RIIPEN project. Show less

• 

  Aceit digital inc

  Jan 2025 - Feb 2025

  Cybersecurity project contributor

  Google Workspace Security Enhancement ProjectResponsibilities:- Conduct a Security Assessment: Evaluate current security protocols for Google Workspace, identifying vulnerabilities and proposing improvements.- Develop an Incident Response Plan: Create a detailed, actionable incident response plan for Google Workspace.- Collaborate with Team Members: Work closely with teammates to implement recommendations based on the security assessment.- Create Visual and Written Documentation: Develop training materials (videos, presentations, and comprehensive Word documents) to help the organization’s staff understand and follow security protocols. Show less