Experience

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  Mideastern athletic conference

  Jan 1998 - Jan 2002

  Football official

  Head LInesman

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  Charleston county election commission

  Sept 1998 - Jan 2004

  Admin. services coordinator

  Managed all aspects of daily operations of the department including IT software, hardware, and vendor interface, budget preparation, analysis, and construction including transfers, reporting, and presentation. • Provided training on processes and election machines and delivered live, remote, and on-site technical support to over 1,500 poll workers per major election at 282 locations.• Served as the primary point of contact for technical support to constituents as well as local and national media.• Purchased, rolled out, and managed all computers and systems and printers; managed data planning and migration from written notes to recorded meetings.• Managed secure, proprietary database of all election information.• Gained fluency in most computer applications used in governmental and private applications and extensive networking and file directory structure knowledge.• Key participant in computer upgrades, usage, and anticipated needs of the election process.• Coordinated with hardware and software vendors to troubleshoot and resolve all user roadblocks. Show less

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  Datasystems

  Jan 2006 - Jan 2008

  Production manager

  Provided technical, contract customer, and end user support for Data Systems Electric Imprinters, including production, assembly, and quality control for a roster of 100+ active accounts, in healthcare, academic, and other industries.• Maintained inventory levels and manufacturing specifications for all materials and parts used in daily production.• Interfaced with suppliers to anticipate and resolve supply chain issues. Liaised with production control, customer service, and accounting on a daily basis to ensure customer and company requirements were met or exceeded.• Completed UL (Underwriters Laboratories) testing to ensure all equipment met safety standards. • Performed company and manufacturer quality control testing and maintained data logs. Show less

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  Sure load moving

  Apr 2009 - Apr 2015

  General ManagerSure Load Moving and Storage, LLCMount Pleasant, SC2011 – 2012Managed all administration of the office, including daily operations scheduling 45+ movers, 10+ trucks, and multiple moves daily. Directed all IT and tech infrastructure, rolled out solutions to improve automation and processes.• Carefully assessed needs, vetted software, and worked with vendor to implemented new industry-specific application systems. Managed RingCentral application install and support on 50+ cell phones and accounts. • Deployed upgrade to Windows XP; setup, trained, and supported new users, loaded all software packages, installed and maintained updates. • Managed office wide VOIP migration and support.• Provided additional support, setup, and troubleshooting as needed for PCs, printers, and other office systems. Show less

  • Sales /General Manager

    Feb 2012 - Apr 2015

  • Sales Manager

    Apr 2009 - Apr 2012
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  Aflac

  May 2009 - Jun 2013

  Benefits counselor

  .Provided comprehensive suite of supplemental insurance solutions, working directly with executives, HR, and staff to manage an active roster of 15-20 local and regional accounts. Listened carefully to client needs and designed custom proposals. AFLAC associate of the month, April 2010, and May 2010

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  Smooth move

  Apr 2015 - Feb 2020

  Sales manager

  Sales ManagerMarch 2015 – February 2020Go Smooth Move, LLCCharleston, SCActed as a welcoming, informed first point of contact for clients. Listened carefully to assess needs and effectively managed service and experience throughout the full customer life cycle. Provided key administrative assistance in-office.• Installed and rolled out new industry-specific application systems on all office computers. Setup new users and managed updates, trained and provided troubleshooting support for staff.• Provided basic PC, device, printer, and as-needed IT troubleshooting for office, working with vendors as necessary.• Installed and rolled out VOIP migration for all users, provided training and support.• Assessed all company and client needs for each moving project, planned all aspects of complex travel logistics for multiple trucks and personnel; arranged onsite and mobile storage PODS. • Provided exceptional remote support to Go Smooth staff and clients via email and phone, troubleshooting roadblocks and persisting to mutually satisfactory solutions. Show less

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  Airmax, llc.

  Feb 2020 - Oct 2020

  Comfort consultant

  Comfort ConsultantMarch 2020 – October 2020AirMax Heating and CoolingCharleston, SCScheduled and made in-home sales calls to determine needs, assess available products, estimate, and design and recommend product best-fits for client scope and budget.• Maximized manufacturer promotional budgets to help create and deploy marketing strategies to gain new customers.• Strategically pivoted marketing strategy to best fit customer demand during COVID, focusing on indoor clean air.• Assisted with and created social media posts for AirMax, focusing on Instagram. Show less

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  Refjrc

  Sept 2021 - Feb 2023

  It support specialist

  Providing hands on IT Support for PC, Network installations and refresh projects. Experience with Win 10 SCCM rollouts. JumpCloud, Azure Active Directory, Microsoft 365. Google Admin console. Respond to end user requests through ticketing systems. Assist end users with software related troubleshooting to restore functionality to apps and programs and walk them through problem solving process .Escalate and document ongoing problems to upper level support as needed. Contact vendors if necessary. Monitor device backup and vulnerability status as neededEducate end users face to face on software and hardware tips to alleviate repeat problems Show less

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  Integrated finance & accounting solutions (ifas)

  Dec 2022 - now

  Network specialist ii