Shideh Moshref Razavi

Experience

• 

  FABIR

  Apr 2011 - Dec 2012

  IT Support Technician

  • Website administration, website optimization (SEO)• Website design (HTML, CSS, ASP)• using Google Analytics and Google AdWords• Troubleshooting and resolving Network technical issues

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  Informatics Services Corporation

  Sept 2013 - Sept 2023

  • Managing the end-to-end delivery of IT services to banking customers throughout the Software Development Life Cycle (SDLC) and the IT Service Management (ITSM) tool.• Coordinated the implementation of payment services such as Letter of Credit, data center migrations and operating system upgrades/migrations and facilitated meetings between the product manager and technical teams (developers, testers and operators) to ensure a clear understanding of customer requirements.• Prepared status reports for top managers to provide insights into project progress.• Assessed project risks, including resource constraints and data discrepancies, to mitigate potential issues and ensure successful project delivery.• Developed and maintained project plans to track progress and ensure alignment with goals and deadlines.• Coordinated the establishment of distinct environments for development, testing, operations, and training. Show less • Reporting on the operational status of the network by collecting system logs• Upgrading data network devices to the latest stable firmware versions• Troubleshooting and root cause analysis for banking networks (SWIFT, MPLS links, terrestrial links based on Cisco routers and switches and Mikrotik devices, as well as satellite links based on Hughes, DVB_RCS and iDirect, TCP and IPSEC ATMs, IP-based Gateways and PIN pad, Juniper and Cisco ASA firewalls)• Provided network support for over 1,000 bank branches, resolving connection issues and registering tickets in CRM for ongoing troubleshooting• Implementation of all processes and activities based on the ISO/IEC 27001 standard• Assessment of enterprise risks and incidents Show less

  • Project Coordinator

    Aug 2019 - Sept 2023

  • Network Technical Support

    Sept 2013 - Aug 2019
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  Pars Industry and Development Consulting Engineers

  Sept 2024 - now

  Project Coordinator