Experience

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  Verizon

  Mar 2008 - Dec 2018

  • Completed Lean Six Sigma Green Belt project on denied refunds saving the department $130k a year• Provided technical and/or analytical support to solve a wide range of complex issues/problems. • Diagnosed strengths and developmental needs and provide coaching and feedback to the Analyst. • Established quality guidelines for all analyst roles throughout the organization which led to a 15% increase in customer experience and satisfaction.• Actively meet with team members to make sure we are all on the same accord and up-to-date with quality and procedure changes. Show less

  • Sr Analyst (Credit and Collections)

    Mar 2016 - Dec 2018

  • Sr Analyst (Billing)

    Sept 2013 - Feb 2016

  • Supervisor

    Dec 2010 - Sept 2013

  • Lead Coordinator

    Jul 2009 - Dec 2010

  • Senior Financial Services Representative

    Mar 2009 - Jul 2009

  • Financial Services Representative

    Mar 2008 - Mar 2009
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  Asurion

  Mar 2019 - Jan 2020

  Sr. business automation analyst

  • Developed complete & accurate business requirements across client’s lines of business & platforms for processes that are candidates for automation. • Translated business requirements into technical designs and automation configurations.• Identified and built relationships with key stakeholders to successfully carry out change mgmt. and governance activities.• Acted as the subject matter expert in a specific business unit and must have a core knowledge of how to define and implement complex business models. • Focused on process analysis and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. Show less

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  Sarah cannon

  Feb 2020 - Jun 2022

  Product analyst ii

  • Coordinated and manage system releases• Gathered requirements for new systems and system enhancements• Understood and documented current and future state business/system interaction diagrams and process flow diagrams• Supported pilots of new functionality and/or processes• Provided Tier 2 trouble shooting for Sarah Cannon systems

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  The home depot

  Jun 2022 - Nov 2023

  Lead analyst

  • Collaborated with appropriate team members to gather input and feedback concerning business needs.• Effectively developed trust and collaboration with internal customers and cross-functional teams in other towers• Actively learned through experimentation when tackling new problems, using both successes and failures as learning fodder • Worked with process owners and FBS leadership team to understand and address emerging issues and trends• Effectively built formal and informal relationship networks inside and outside the organization Show less

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  Sony music publishing

  Mar 2024 - now

  Technical business analyst

  ● Collaborate with stakeholders and developers for effective sprint planning, ensuring timely task completion.● Facilitate projects as a Scrum Master, achieving consistent on-time delivery and high team productivity.● Act as Product Owner, assigning story points to optimize project completion and resource allocation.● Translate product requirements into user stories, enhancing clarity and execution.● Test and improve business processes, recommending enhancements for operational efficiency. Show less