Blessing Makgate

Experience

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  The Document Warehouse

  Aug 2010 - Oct 2010

  IT Technician

  Assigning incoming helpdesk requests. Setting up a small LAN used for staff training purposes. Anti-virus installations and updates. Symantec back-up agent installation and configuration. IT audits. File and folder sharing permissions. Ensuring WAN link is connected between branches on a daily basis. In charge of stock in store room. Creating new users in Active Directory, setting up notebooks and Thin-net PC’s for new users. Troubleshooting Web based application used for Data Capturing. Citrix Support on thin net client PC’s. CAT6 Network wiring. Troubleshooting VOIP phones. Show less

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  Weatherford

  Nov 2010 - Oct 2017

  Network Analyst Level II is responsible for monitoring and maintain existing Data/Voice and Wireless network infrastructure for MEA Region. This includes opening and escalating incidents as necessary to appropriate third party and internal recoursesConfiguring and troubleshooting computer networks. Maintaining LAN/WAN/Wireless/VoIP operations by working with network facility and hardware/software vendors to ensure timely problem resolutionAdministration and management of Access Control and CCTV for MEA RegionCommunicate with Vendor/Contractor/ISP’s and other Analysts/IT Staff in a clear manner with solid verbal and written communication skills Show less Supervision of our Regional Service Desk Team compromising of four technicians who worked both as first line as well as second line support. My team is responsible for providing IT support for around 3700 users throughout the SSA region using Remedy Force as the incident logging system. We had an incident count of approximately 400 to 500 incidents per day and my responsibility as Supervisor was to ensure that our global Weatherford SLA policy is met on a daily basis which entailed a support turnaround time of two hours after an incident had been logged and an hour turn around support time for high priority incidents, also providing a weekly regional incident count report for our Regional IT Manager. Holding bi-weekly meetings with the corporate at head office in Houston USA, of any changes as well as input suggestions, updates and issues encountered regarding all Weatherford user Applications. Cost saving initiative to reduce printing cost by implementing Authentication PIN numbers for all of our users. Administration of adding users to our PIN Authentication system which entailed printouts being released only after the user has inputted their Authentication PIN Show less As part of the Inventory Accuracy Best Practices initiative, Data Collection was identified as a key component for implementationIn order to get the most people using Data Collection, we implemented a Data Collection Lite solution. * PO Receipts * Cycle Counts * Asset and Inventory labels * Asset and Inventory locations within our Warehouses spread across SSAData Collection has been chosen for the benefits of quickly providing for greater inventory accuracy, control and processing efficiencies within the Supply Chain Networks and to our Customers.Travelling into West and East Sub Sahara Africa to train our Store keepers as well to implement all Weatherford IT standardization projects for Data collection across the SSA Regions Show less

  • Regional Network Analyst for MEA

    Dec 2016 - Oct 2017

  • Regional IT Support Supervisor for SSA

    Jun 2014 - Dec 2016

  • Regional JDE Data Collection Analyst

    Nov 2010 - Jun 2014
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  CAVI Brands

  Nov 2017 - Dec 2019

  Group IT Infrastructure Engineer

  I worked as a IT Infrastructure Engineer looking after the CAVI group organization systemsEnd-user Infrastructure (Hardware/Software)Epos and Sales Infrastructure for Dermalogica Stores using 3rd party applicationsServers, Workstations and Peripherals Infrastructure on Windows platformNetwork Infrastructure Implementation, troubleshooting and MonitoringBackup Infrastructure and monitoring using Veeam (Servers/End-users)Anti-Virus Infrastructure managed on a centralized platform using KasperskyWi-Fi implementation and Infrastructure using the Unify PlatformVideo Conferencing Infrastructure using Star LeafEmail Administration on Exchange 2013 and Office356 MigrationsCloud Server Infrastructure Implantation, Migrations and Monitoring “Warehousing” IT infrastructure implementation and monitoringMFP infrastructure and centralized managementAccess Control Infrastructure implementation and managementDNS management (Centralized DNS hosted service hosted with Hetzner) Show less

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  Hugo Systems

  Feb 2020 - now

  IT Manager

  IT support to the Hugo Orthodontics and Nuclear Med teamAbility to work on Google G Suit, Google Docs and Google DriveDomain and eMail migrationsGoogle WorkSpace Administration Camera surveillance configuration and maintenance Ability to troubleshoot networking issuesVPN Configuration and Troubleshooting for OpenVPN platformVOIP Configuration and MaintenanceInternet setup, arrangement for installation, failover setup and configurationAbility to understand networking infrastructure and identify problemsProficiency on Remote Desktop configuration and troubleshootingProficiency with TeamViewer, configuration and maintenanceRemote EndUser support and understanding of various remote support applicationsAbility to troubleshoot problems across multiple mobile devices: Apple, Microsoft, Mobile Tablets, Samsung SmartphonesConfigure and Maintain Mirror Casting using mobile devices, for presentation purposes Network/Internet configuration and maintenanceAccount liaison and Account management for all ISP accounts which are contracted to all companies involvedUnderstanding of how to configure IP addresses and setup networking routesUnderstanding of port forwarding, "firewall rules, network securityComputer configuration and maintenance, assist with licensingTraining on software as and when required from the companyImplementation of backup power units for all critical IT Equipment VPN configuration and maintenance using OpenVPN PlatformSystems problem solvingUntangled server configuration and maintenance Show less