Andreea Adamescu

Experience

• 

  AIESEC

  Apr 2011 - Mar 2012

  Vice President Outgoing Internships
• 

  AIESEC

  May 2012 - Mar 2013

  Vice President Outgoing Internships
• 

  SYKES

  Sept 2015 - Aug 2019

  • Team Lead

    Apr 2018 - Aug 2019

  • Subject Matter Expert

    May 2016 - Mar 2018

  • Customer Service Representative

    Sept 2015 - Apr 2016
• 

  Accenture

  Sept 2019 - May 2021

  Data Management and Financial Claims Analyst with German
• 

  PartnerHero

  May 2021 - Oct 2024

  • Operations Manager

    Oct 2023 - Oct 2024

  • Team Lead

    May 2021 - Oct 2023
• 

  Crescendo

  Oct 2024 - Nov 2025

  Operations Manager

  - Led and optimized BPO operations to significantly improve key performance indicators, service level agreements, and operational efficiency.- Managed cross-functional teams, promoting a culture of continuous improvement and a data-driven approach to problem-solving.- Spearheaded the development and successful launch of a new line of business at a key partner's request, demonstrating a proactive approach to client needs and business expansion.- Cultivated and maintained strong, trust-based relationships with the client, serving as a key point of contact for strategic planning and tailored operational strategies to align with their business goals.- Mentored and developed a high-performing team, promoting a positive and supportive work environment.- Championed a culture of empathy, integrity, and personal growth, mirroring Crescendo's core values. Show less