Edgar Cardenas

Experience

• 

  HIX Corporation

  Jan 1999 - Jan 2003

  Inside Sales Manager

  Worked directly with International and Domestic Sales Managers and the Customer Service Coordinator to consistently monitor sales with distributors in over 50 countries and domestically in all 50 states. Coordinated with production, accounting, and shipping departments to resolve issues relevant to accurate booking, shipping, and invoicing of sales. Reviewed and monitored orders on a daily basis to ensure correctness of information and the proper scheduling of shipments.

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  Chrysler Financial

  Jan 2003 - Jan 2005

  Customer Service Supervisor

  Managed a call center team that contributed to the reduction of corporate losses by providing financial service information, account management, and problem resolution for delinquent customer retail and lease accounts. Primarily focused on English, Spanish, and Portuguese speaking accounts under thirty days of delinquency. Worked directly with various other Team Leaders for special handling of high-risk delinquency accounts. Worked specifically with Spanish Team Leader to process & analyze delinquency reports for loss reduction and accountability. Show less

• 

  Cox Communications

  Jan 2005 - Feb 2016

  Responsible for achievement of sales targets for store locations within central and southwest Kansas. This includes new customer acquisitions, retention, sale of accessories and additional services, while achieving the highest level of customer satisfaction. Provide leadership and coaching through performance management and career development to store managers directly reporting to me. Responsible for ensuring operations control standards are met for retail locations. Coordinate with other operating units to maximize profit potential and ensure cost reductions to meet regional budget objectives. Responsible for retail sales scheduling, forecasting, and reporting to meet overtime and inventory variance requirements. Participate in marketing efforts to solicit new business; may include community involvement, outreach programs, and promoting the brand inside and outside the store/retail locations. Show less Performed the administrative coaching and mentoring duties necessary to lead a team of retail sales representatives in selling cable and broadband products and services. Monitored payment transactions and prepared daily deposits for monetary accountability in the stores. Handled customer concerns or complaints and worked directly with Field Operations Managers for technical account resolution as required. Worked with the Government & Public Affairs Manager to establish an annual budget for continual company involvement within the community. Show less

  • Retail Market Manager

    Jan 2008 - Feb 2016

  • Retail Store Manager

    Jan 2005 - Jan 2008
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  Cox Business

  Feb 2016 - now

  Manage a team that oversees the fulfillment process of Cox Business sales for the Central/Eastern U.S. for Carrier orders to ensure operations efficiency towards the timely installation of orders. Manage resources for exceptional service in installation and customer care by working with our Carrier Team, Construction/Engineering/Installation Managers, and our Customer Support Managers to support our markets throughout the Central/Eastern U.S. Work with Sales and Sales Support Leaders to maintain efficient installation timelines as well as troubleshoot any installation obstacles that may produce operational inefficiencies. Create and analyze business reporting as needed to drive revenue and accuracy to exceed department metrics and expectations. Develop self and others while managing performance to meet department and company-wide goals. Show less Oversee the fulfillment process of Cox Business sales for both Retail and Carrier orders to ensure operations efficiency towards the timely installation of orders. Manage resources for exceptional service in installation and customer care by working with our Order Management Specialist team, Carrier Team, and our Customer Support Manager to support our Kansas and Arkansas markets. Work with Sales and Sales Support Leaders to maintain efficient installation timelines as well as troubleshoot any installation obstacles that may produce operational inefficiencies. Create and analyze business reporting as needed to drive revenue and accuracy to exceed department metrics and expectations. Develop self and others while managing performance to meet department and company-wide goals. Show less

  • Senior Fulfillment Manager - Carrier Operations

    Dec 2020 - now

  • Manager of Order Management

    Feb 2016 - Dec 2020