Chantell Cao

Experience

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  JB Hi-Fi

  Oct 2011 - Feb 2018

  As a Media Manager I've developed into a stronger Leader and ensure i lead and grow with my team to obtain the best results as a business and store. I Establish and monitor performance within all departments working along side my Coordinators andevaluate media efforts results and prepare measures of success. I ensure our teams results and outcomes receive best possible business benefit levels that help increase our Items Per Basket as a department as well as a whole store. I have a detailed understanding of the Media side of the business and establish and monitor performance benchmarks and ensure that i obtain maximum effectiveness and receive the best possible results for the department and the store.Understanding the importance of product placement and merchandising and ensuring sale setup and in store promotions are set up effectively.I continue to lead my team and strive to motivate the best qualities in each of my sales team and media coordinators to achieve the best results as a team and store. Show less As a Sales Coordinator i liaise between all departments on the sales floor and ensure to drive performance of our team members to provide exceptional customer service.Report to Management and assist with managerial tasks and being involved with in store promotions and set ups.- Best Buys; assisting with the Media Manager to ensure our drive aisle is strong and desirable to our customers.- Catalogue Set Up; working with the sales team to set up the catalogue effectively to suit our business- Late Week Promotions, assisting with hardware promotions in store and executing set up in store- Merchandising effectively to suit the business e.g.; Fast moving reports/ Top Sellers- Resolve customer issues and complaintsPrimarily responsible for creating culture and motivation with the sales team to drive success for our store and the business! Keep competition friendly and ensure that our team is delivering the best experience in store to our customers. Show less My role as Telecommunications Coordinator allows me to provide exceptional customer service in store and at all times to both JB HIFI and Telstra Customers.Ensure the department maintains an in store environment of exceptional customer service to both our JB HIFI Customers and Telstra Customers. Help provide customer service to our JB HIFI/ Telstra Customers to ensure they are on the perfect solution on their new/existing and/or upgrading contracts and deals.Primarily responsible for driving store referrals and connections within the department and driving potential opportunities for the business. Show less My Role with JB HIFI has a competitive nature and is a challenging environment. I am able to work in a team and individually to reach personal and department targets and goals. I have taken onboard JBHIFI training and understanding different sale techniques and I am confident in closing sales.Duties as Camera Salesperson;• Assisting in opening and closing the department• Ensure that products are frequently stocked• Update prices on a daily basis and stock availability• Write up tickets for the Cameras Department• Provide exceptional customer service• House duties to ensure our department Show less

  • Sales Manager

    Oct 2015 - Feb 2018

  • Media Manager

    Jan 2015 - Oct 2015

  • Sales Coordinator

    Nov 2014 - Jan 2015

  • Telecommunications Coordinator

    Feb 2013 - Nov 2014

  • Camera Sales

    Oct 2011 - Feb 2013
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  Thomas Duryea Logicalis

  Feb 2018 - May 2020

  National Alliances Manager

  Directly responsible for leading strategic vendor relationships, vendor engagements, vendor program management, ranging from QBR's, reporting, training and sales/ team enablement.My time at TDL required me to leverage our strategic partners and deliver profitability for our business, utilising our partner programs and enabling our team to deliver a wide range solutions aligned with our GTM offerings. During this time I developed and maintained broad and deep vendor relationships with our key Vendors, Partners & stakeholder in all solution areas, internally and externally. Show less

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  Cisco

  May 2020 - Nov 2023

  Managing and Accelerates SB growth and RR across 61 Partners (Tier 2). I worked closely with SB TAMs to drive strategy and delivery of new solutions in SB for Focused Partners and the Key Contact for Partners for the Small Business Segment within my T2 Patch. Owning and nurturing my relationships with Distributors, Cisco Stake holders and Partners. I am able to drive adoption of Small Business Offers from Cisco/ and or aligned Distributors. Own Partner Sellers engagement & enablement, funnel growth, sales campaigns creation & execution. Drives SB sales acceleration activities with accountability on Partner SB growth as per the strategic SB plan provided by SB Lead/SBTM & PAM/ and accepted by the Partner. Show less

  • Cisco Cyber Security Specialist | Duo & Umbrella

    Feb 2023 - Nov 2023

  • Cisco Cloud Security | Account Development Representative, APJC

    Aug 2021 - Feb 2023

  • Small Business Partner Sales | Partner Manager

    May 2020 - Aug 2021
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  ETHAN

  Apr 2024 - now

  Vendor Manager

  As a Vendor Manager at Ethan, I play a critical role in developing and managing strategic relationships with key technology vendors, including Cisco, Dell, Microsoft, Fortinet, and others. My primary focus is to ensure that partnerships are mutually beneficial and aligned with Ethan's business goals.Vendor Relationship Management: Cultivating long-term partnerships with Tier 1 vendors to drive joint success, ensure access to key resources, and secure financial benefits such as Marketing Development Funds (MDF) to fuel campaigns and business growth.Strategic Vendor Integration: Working closely with cross-functional teams to integrate vendor solutions into Ethan Group’s service offerings, focusing on Managed Services, Professional Services, Cybersecurity, and IT infrastructure.Business Growth Initiatives: Leading vendor-aligned campaigns, such as Zero Trust and Windows 10 EOS device refresh projects, ensuring that new solutions are in line with customer needs and upcoming market changes.Event Management & Networking: Coordinating joint sponsorships for events and attending industry events such as CRN Pipeline Channel Conference and ARN WIICTA Awards, building strategic relationships to enhance Ethan's market presence.Performance Monitoring & Reporting: Ensuring vendor KPIs are met through regular performance monitoring, managing service delivery outcomes, and maintaining alignment with vendors' evolving products and solutions. Show less