Rio Saputra

Experience

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  Telkom Indonesia

  Jun 2010 - Mar 2012

  Open Source System Implementer

  Ensured compliance with policies and quality standards for open source transformations Assisted staffs from different institutes for open source system implementations Implementing open source applications and systems in coordination with Telkom for different needs

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  PT Bank Rakyat Indonesia (Persero) Tbk

  Jun 2014 - Aug 2018

  Made strategies to develop markets and customer relationshipsBrought forth a high level of customer retention and new customer developmentWorked to provide optimal customer service on a daily basisDeveloped effective relationships with customers, which helped improve overall processes Analyzed applicants' financial status and credit and property evaluations to determine loan feasibilityEvaluated the loan and credit needs of clients, taking into consideration all aspects of their financial background in relation to policies and regulationsObtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accountsRan thorough credit reports and advised clients on their financial situations.Proactively identified solutions for customers experiencing credit issuesEnsured the development of new business by fostering strong working relationships within the community Show less Monitored systems in operation and troubleshoot areas such as networks and standalone equipmentConfigured hardware, devices and software to set up work stations for employeesResponded to support requests from end users and patiently walked individuals through basic troubleshooting tasksImplemented and adapted new systems and applicationsWorked to constantly improve information technology systems and infrastructureRemoved malware, ransomware and other threats from laptops and desktop systemsTrain employees in relation to updates on technology systems and infrastructure Show less

  • Micro Account Officer

    Feb 2016 - Aug 2018

  • Information Technology Officer

    Dec 2014 - Feb 2016

  • Quality Assurance Specialist

    Jun 2014 - Feb 2016
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  FIFGROUP

  Sept 2018 - Mar 2019

  Marketing Supervisor

  Developed consumer promotions, advertising, and sales programs.Assisted the Director of Marketing with new product developments.Planned, executed, and managed marketing efforts, resulting in a wide range of company advancements.Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementationDirected marketing projects at all stages, including conceptual planning, schedule management and final implementationMaintained ongoing communications with sales reps and leaderships.Mentored local personnel on best practices and protocols to maximize productivity Show less

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  Bank Mega

  Mar 2019 - Nov 2020

  Retail Acquisition Business Manager

  Drove marketing initiatives to increase product visibility and market performancePenetrated new segments through use of strategic marketing initiativesRetained clients to build brand awareness and generate leads while managing internal and external product marketing campaigns and programsLed staff to develop products and promotions, analyze sales, provide creative services, and conduct PRIdentified and maximized sales opportunities, and increased customer retention rates.Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays. Show less

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  PT Asuransi BRI Life

  Mar 2021 - Aug 2021

  Branch Agency Manager

  Build and maintain strong customer relationship by providing excellent customer serviceIdentify performance improvement areas and provide recommendationsCommunicate agency performance levels including areas of concern to managementDevelop action plans for improving agency performanceFollow all company and safety guidelines and policiesDevelop business improvement initiatives based on current market trends and competitorsHire, train and guide staff to meet expected goalsManage agency operators to achieve company goals and objectives Show less

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  Saimen Bakery & Resto

  Oct 2021 - Dec 2021

  Head Of Marketing Department

  Participate in the development of branding and corporate identity initiativesDevelop and implement marketing plans, including promotional calendars and programs, new product introductions and other marketing projectsDevelop sales forecasting and product branding plansEstablish and grow a target market shareConduct customer, brand and product research initiativesOffer expert advice to develop innovative advertising, public relations, social media and eventsDemonstrate excellent communication and interpersonal skillsSupervise a marketing team, including training, workloads, schedules and deadlinesOversee the operation of a company’s digital marketing program and provide analytics reviews Show less

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  PT. Berca Mandiri Perkasa

  Mar 2022 - Jun 2024

  Technical Sales Engineer

  Identifying and building new businessesConducting market research and obtaining client feedback for product portfolio developmentMastering product technical specifications and keeping up with industry trendsUnderstanding product technical terminology and providing after-sales supportMaintaining strong professional relationships with existing clientsExpanding market reachNegotiating contracts with clients and reaching contract agreements

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  PT Indotruck Utama

  May 2024 - now

  Senior Sales Executive