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Takis Panageas

Takis Panageas

IT Supervisor

Followers of Takis Panageas168 followers
location of Takis PanageasGreece

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  • Timeline

  • About me

    Information Technology and Services Professional

  • Education

    • Graduate of Papagou Lyceum

      -

    • Control Data IT School,

      1986 - 1988
      Programming & System Analysis

  • Experience

    • Barclays

      Jul 1987 - Mar 2001
      IT Supervisor

      • Responsibilities held as Hardware Supervisor for all different departments within the Bank• Set up of networks, telecommunications, WAN lines in working with HQ abroad and for all Bank branches across Greece (Rhodes, Crete, Thes/ki etc.)

    • HSBC

      Mar 2001 - Dec 2012

      • Call Centre infrastructure Administration and support ( Aspect ACD & IVR )• Holding responsibilities of Business Information Risk Officer & Responsible for Disaster Recovery system maintenance • Monitoring and final approval of all IT financial issues• Enforcement of Group Policies and Standards/checking adherence of staff with all Company guidelines & regulations• Project Management and coordination in telecom related and disciplinary projects• Supervision of case studies and provision of IT solutions• Deployment, maintenance & support of the regional HSBC Group telecommunication systems and networks• Maintenance and Support of Network devices & Telecommunications, Firewall, ATMs, IVR maintenance and support• Point of contact for all telecom companies in orders, support needs etc.Projects handled: Call Centre Infrastructure upgrade, HSBC Advance implementation, migration of the Call Centre infrastructure to the UK Virtualization, Firewalls & LAN security, Athens domain demise, migration of the GR Fax lines to the UK Fax server, HQ premises renovation : Computer room and floor Network re-design and implementation ,Circuit Upgrades, Fax Lines Support, Voice Networks Infrastructure Support Show less • Deployment, maintenance & support of the regional HSBC Group telecommunication systems and networks• Transfer of all networks, hardware and telecoms and ensure smooth transition along the merging of Barclays and HSBC banks• Enforcement of Group Policies and Standards• Maintenance and Support of Network devices & Telecommunications• Firewall, ATMs, IVR maintenance and support• Supervision of case studies and provision of IT solutions• Project Management and coordination in telecom related and disciplinary projectsProjects handled: Branch Opening-Relocation, Core Network backbone transition Copper to Fiber Optic-Metro Ethernet, ATM Installations, Anti-skimming, Offsite ATM Network implementation, Passport Equipment demise, VOIP Implementation, Network Transition from Hypercom to Cisco, Migration of Bank's ATM platform from DIAS to First Data Hellas Show less

      • Telecommunications Specialist

        Sept 2008 - Dec 2012

      • Senior Administrator IT Networks

        Mar 2001 - Sept 2008

  • Licenses & Certifications

    • ITIL V3

      APMG International
      Nov 2011

  • Honors & Awards

    • Awarded to Takis Panageas
      World Local Hero 2008 HSBC Oct 2008 The World’s Local Heroes programme is unprecedented in HSBC in terms of scope and scale. All HSBC employees from all locations were eligible for nomination, and the programme recognizes 33 of our most outstanding colleagues – about 1 in 10,000 – who have championed joining up the company by:- Being the best example of HSBC's worldwide, world-class customer service; - Showcasing our international capabilities through remarkable products and sales; and- Using our global scale to… Show more The World’s Local Heroes programme is unprecedented in HSBC in terms of scope and scale. All HSBC employees from all locations were eligible for nomination, and the programme recognizes 33 of our most outstanding colleagues – about 1 in 10,000 – who have championed joining up the company by:- Being the best example of HSBC's worldwide, world-class customer service; - Showcasing our international capabilities through remarkable products and sales; and- Using our global scale to revolutionize our business processes. In this specific case, as described by Mr Simon Jukes, being the CEO HSBC Greece at that time"The excellent work you have undertaken from offsite ATM installations, branch relocations, network upgrade, and other projects, as well as execution of your daily responsibilities is being recognized, as is the positive role modelling and example you set for many of your colleagues in both IT and across the wider bank.To be selected as a World's Local Hero is therefore a truly outstanding achievement, and one that will be celebrated in many ways globally and locally, including:- You are to be personally invited and flown out to meet Group Chief Executive Michael Geoghegan during his Global Roadshow in Valletta, Malta on 8 October 2008. He will recognize your achievement at the roadshow. - Global publicity through the Group intranet and our local intranet, including a World's Local Heroes 'Hall of Fame'; and - A year book will be published later this year that showcases your contribution. " Show less