
Allison Smith
Customer Service Representative

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About me
Human Resources Business Partner, Assoc CIPD
Education

University of Westminster
-Master of Arts (MA) Human Resources Management and ServicesEmployee Relations (Major)
Experience

NATIONAL EXPRESS UK LIMITED
Jun 2002 - Jan 2005Customer Service RepresentativeCustomer Service

CIBCFirstCaribbean Bank
Jun 2006 - Jan 2017Human Resources Specialist- Experienced in the conduct of HR in a unionized environment. Provided HR support services to approximately 600 employees through one-to-one interactions and Consultative Committee. Also participated in Salary & Benefits Negotiations. - Oversee recruitment from entry level to managerial positions.- Served as member of editorial team for a quarterly HR Magazine. Also contributed two (2) articles which were well received.- Supported Policy reviews and change management initiatives. Show less

First Global Bank Limited
Jul 2017 - Sept 2023Senior HR Officer- Abreast of HR Trends and moving parts within the field through networking equity. Currently an Associate Member of the Chartered Institute of Personnel and Development (CIPD). Also attends CIPD’s Festival of Work Annual Conference.- Supervise Payroll function by completing verification of monthly Payroll. Also facilitates labour market surveys/compensation surveys to ensure consistency with labour market data and best practices and audit of HR systems and processes to ensure full compliance with regulatory requirements and internal standards. - Manage 100% of end-to-end recruitment from entry level to senior leadership positions, while leveraging internal and external recruitment platforms. - Champion HR Policy reviews to support legislative and organizational changes. Policy reviews include Code of Conduct, Disciplinary Standards, Dress Code, Management Trainee Program. Also drives transformational HR initiatives including; conceptualization of a sales program, which allows for talent development and retention of talent. Board of Directors approval received and program embedded.- Completed Job Rotation in the role of HR Manager - GraceKennedy Money Services. Also deputize for Senior Manager HR, as required. Show less

The Jamaica National Group
Sept 2023 - nowHuman Resources Business Partner
Licenses & Certifications
- View certificate

Certified Agile Leadership for Teams (CAL-T)
Scrum AllianceMay 2022 
Chartered Institute of Personnel at Development
CIPD QualificationsJul 2025- View certificate

Certified Agile Leadership for Teams (CAL-T)
Scrum AllianceMay 2022
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