Allison Smith

Allison Smith

Customer Service Representative

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location of Allison SmithJamaica

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  • Timeline

  • About me

    Human Resources Business Partner, Assoc CIPD

  • Education

    • University of Westminster

      -
      Master of Arts (MA) Human Resources Management and Services

      Employee Relations (Major)

  • Experience

    • NATIONAL EXPRESS UK LIMITED

      Jun 2002 - Jan 2005
      Customer Service Representative

      Customer Service

    • CIBCFirstCaribbean Bank

      Jun 2006 - Jan 2017
      Human Resources Specialist

      - Experienced in the conduct of HR in a unionized environment. Provided HR support services to approximately 600 employees through one-to-one interactions and Consultative Committee. Also participated in Salary & Benefits Negotiations. - Oversee recruitment from entry level to managerial positions.- Served as member of editorial team for a quarterly HR Magazine. Also contributed two (2) articles which were well received.- Supported Policy reviews and change management initiatives. Show less

    • First Global Bank Limited

      Jul 2017 - Sept 2023
      Senior HR Officer

      - Abreast of HR Trends and moving parts within the field through networking equity. Currently an Associate Member of the Chartered Institute of Personnel and Development (CIPD). Also attends CIPD’s Festival of Work Annual Conference.- Supervise Payroll function by completing verification of monthly Payroll. Also facilitates labour market surveys/compensation surveys to ensure consistency with labour market data and best practices and audit of HR systems and processes to ensure full compliance with regulatory requirements and internal standards. - Manage 100% of end-to-end recruitment from entry level to senior leadership positions, while leveraging internal and external recruitment platforms. - Champion HR Policy reviews to support legislative and organizational changes. Policy reviews include Code of Conduct, Disciplinary Standards, Dress Code, Management Trainee Program. Also drives transformational HR initiatives including; conceptualization of a sales program, which allows for talent development and retention of talent. Board of Directors approval received and program embedded.- Completed Job Rotation in the role of HR Manager - GraceKennedy Money Services. Also deputize for Senior Manager HR, as required. Show less

    • The Jamaica National Group

      Sept 2023 - now
      Human Resources Business Partner
  • Licenses & Certifications

    • Certified Agile Leadership for Teams (CAL-T)

      Scrum Alliance
      May 2022
      View certificate certificate
    • Chartered Institute of Personnel at Development

      CIPD Qualifications
      Jul 2025
    • Certified Agile Leadership for Teams (CAL-T)

      Scrum Alliance
      May 2022
      View certificate certificate