Rafael Iessi

Experience

• 

  Nutrifam

  Apr 2015 - May 2015

  Internship

  - Created and maintained the list of the Nutrifam’s Business Equipment assets and liabilities;- Provided local hardware and application support.

• 

  Enel X

  May 2015 - May 2020

  - IT Helpdesk Service support;- Ticket and incident management (General installation and troubleshooting of equipment, hardware and software);- Functions involving Windows AD, Exchange, Server backup routines- Part of the FTS Global HelpDesk rotation and communication bridge for the external IT Management.

  • IT Analyst

    Jun 2016 - May 2020

  • IT Technician

    May 2015 - Jun 2016
• 

  Waytech Soluções em Tecnologia

  May 2020 - Nov 2020

  Network Operations Center Technician

  - Monitoring of online services for clients using different platforms such as AWS and Linux;

• 

  Sovos

  Dec 2020 - now

  Corporate Information Technology Support Specialist II

  - IT Corporate Specialist providing support to all areas of the company in LatAm;- Experience with Microsoft O365 setup and admin, RSA and Okta admin, Hyper-V Management;- Server and Mainframe technician, main point of contact for the international IT Group Department;