Karla Estrada

Experience

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  Prodiexpo & Akbaal Eventos

  Sept 2005 - Dec 2015

  Event Management | Copy writing, Advertising Distribution Specialist | Operational Coordinator

  Multi skilled position as a versatile event coordination, specializing in Advertising, promotion, image and logistics. I thrive in fast-paced multitask environments and bring a keen eye for detail to every event.I have been instrumental in crafting compelling copy for various media types, including mailing, web pages, flyers, totems, and street publicity distribution providers. My responsibilities have taken place developing engaging and persuasive copy for exhibition images, advertising, and publicity materials, collaborating with design teams to ensure the seamless integration of copy into visual materials, reviewing and authorizing designs for consistency and effectiveness.Coordinating with multiple media distributors and printers, ensuring the accurate and timely delivery of materials to various media distribution and platforms. I created the sales material to bring expositors to buy exhibit spaces and materials that were presented by the sales department to all potential buyers and sponsors. Created the exhibitor's manuals with all instructions, rules and guides they needed to have success on the event logistics. For most of the events, I was in charge of the main logistics at the venue; for the biggest ones I was in charge of some areas, taking care of precision and managing all logistical aspects, including coordination, transportation, image, security, cleaning, welcome and host teams, resource allocation, basic site supplies and more.Notable festivals and exhibitions, mainly exhibited at "Expo Guadalajara I've managed:Constru - Ampi Residencial 2006Festival del Ocio 2006 & 2007REEM Reunión de Empresarios 2008HOST Expo 2012 & 2013Outlet de Marcas /Family&Friends 1st, 2nd, 3rd, 4th, and 5th EditionsMultitask | Marketing coordination| Group speaking | Team Management | Teamwork | GSuite | Event Management | Event | Coordination | Logistics | Copy Creation | Design Collaboration | Media Coordination | Microsoft 360 | Monday | Asana | Slack | AdobeCC Show less

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  Flora, Fauna y Cultura de México, A.C.

  May 2006 - Oct 2006

  Sea Turtle Technical Collaborator | Xcaret's Sea Turtle Conservation Program

  I've had the privilege of volunteering and then working for the entirety of the 2016 season with Xcaret's Sea Turtle Conservation Program. It was more than just a "job" to me; it was a passion. Some of my responsibilities included: Sea turtle conservation, contributing to the vital research and conservation efforts aimed at protecting these magnificent creatures in their natural habitat; assisting in the collection and analysis of crucial data to support ongoing research initiatives, participating in environmental educational programs and assisting visitors. Working with sea turtles in this enchanting environment was a transformative experience. I am committed to furthering the cause of sea turtle conservation and am always eager to connect with fellow conservationists and enthusiasts. I keep volunteering on some turtle conservation programs as a hobby.Teamwork | Local Culture | Sustainability | Nature and animal care | Data collection | Conservation programs | Empathy with nature Show less

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  Alltournative SA de CV

  Oct 2007 - Feb 2008

  Tourist Guide | Specializing in Bilingual and fun Mayan Tours

  As a dedicated Tourist Guide, I specialize in providing immersive and bilingual tours at various captivating Mayan sites near Playa del Carmen, enhancing cultural and adventurous experiences, showcasing the rich Mayan heritage and creating memorable experiences for travelers. Offering additional souvenirs to visitors, adding value to their journeys and supporting local artisans.Customer experience | Teamwork | Sales | Group management | Public Speaking | Detail explanation | Logistics | Emergency resolutions | Empathy | Local Culture | Sustainability | Nature and animal care Show less

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  Topacio Salón & Terraza

  Feb 2008 - Nov 2010

  Customer Service Manager
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  Teleperformance Mexico

  Oct 2010 - Jun 2011

  Customer Service Agent

  Bilingual Agent, Operations at West Over Night.General care and customer service: cable, telephone and internet of USA; Generation of technical schedule appointments, solving technical problems leading customers in the solution process.

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  Topacio, Guadalajara. Jal.

  Jul 2012 - Aug 2019

  Administration Manager | Real Estate Operations

  In my role as an Administration Manager, I specialize in overseeing and optimizing the operations of family-owned real estate properties. Dedicated to maximizing the potential of our properties while maintaining strong, mutually beneficial relationships with tenants and partnersMy key areas of expertise include: Proficiently managing day-to-day administrative tasks, Implementing proactive maintenance strategies to preserve property value and enhance tenant satisfaction. Supervise providers, workers and temporary workers. Developing and executing promotional strategies to attract and retain tenants, optimizing occupancy rates, negotiating and managing contracts with tenants and service providers, ensuring mutually beneficial agreements.Logistics | Maintenance | Administration | Accountability | Contracts | Promotion and Ads Show less

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  INMOBEX, Patrimonio y Vida, Asesoría Inmobiliaria

  Jun 2015 - Sept 2019

  Customer Advocate | Advertising | Real Estate photography

  I bring a unique blend of skills and experiences to the table, combining customer experience, sales and expertise in advertising and real estate photography. Creating copy-writing and media for property ads on real estate web pages. Improve processes to help find homes for potential home buyers.CRM | Vivanuncios | Wordpress | Properties web pages | Lead generation pages | Customer experience Real Estate photography | Real Estate web pages search | Sale skills | Negotiation | Content creation | copy-writing | Slack | Asana Show less

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  Sunwing

  Sept 2019 - Mar 2020

  Tourist Guide

  As a specialized Tourist Guide, I was dedicated to providing exceptional customer experiences. I excel in guiding a wide range of groups, from private tours to large gatherings, through captivating natural and cultural adventures in our area, ensuring smooth logistics and enjoyment for all. Proficient in promoting and selling local merchandise, enhancing the overall experience. Connecting with travelers and addressing their individual needs and preferences. Sharing profound knowledge of the area's rich cultural heritage, promoting responsible tourism and environmental conservation. Speaking and selling at big group meetings to promote our travel services.I’m passionate about creating memorable and educational, secure and fun experiences for travelers while fostering a deep appreciation for the local culture and environment.Customer experience | Teamwork | Sales | Group management | Public Speaking | Detail explanation | logistics | Emergency resolutions | Empathy | Local Culture | History | Sustainability | Nature and animal care Show less

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  Alorica

  Dec 2021 - Aug 2022

  As a Customer Support Advocate, I was driven by a deep commitment to ensuring the highest levels of customer satisfaction, providing exceptional support, and I thrive on resolving problems (tickets) from customers and clients with different issues: accounts, update and remove photos, home mapping, home county info like history of sold price and home facts; escalated bugs and platform issues. Follow up with the different procedures for each issue: fix with the correct tool, escalated, document and or advice and follow up with customers.English | Microsoft 360 | Team work | Salesforce | Slack | GMaps | GSuite | Phoenix | Malone | Zendesk | Customer Service | Company Wiki | Okta | Chrome | Us Counties Research | Self Problem Resolution| Multichannel support | Empathy and Patience | Customer-Centric Approach | Continuous Improvement Show less

  • Connections Specialist for a US Real Estate web page

    May 2020 - Aug 2022

  • Customer Support Advocate | Dedicated to Delivering Exceptional Service

    Dec 2021 - Jul 2022
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  Profesional independiente

  Sept 2022 - now

  Ecommerce Professional (Own online store)

  E-commerce Professional | Retail Product Specialist | Online Marketplace ExpertPassionate about the world of e-commerce and retail products. Skilled in connecting with wholesale distributors and fabric suppliers to source quality products. Proficient in developing effective Amazon and Google Ads strategies to drive growth and visibility. Committed to staying ahead in the rapidly evolving e-commerce landscape, continuously learning and leveraging new Amazon Marketplace skills to sell in the US, CA, and Mexico.Key Expertise:-E-commerce Strategy-Retail Product Management-Wholesale Sourcing-Amazon Advertising-Google Ads-Amazon Marketplace Tools-US, CA, and Mexico Markets Show less

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  TTEC

  May 2023 - Aug 2023

  Voice ordering agent

  Managed voice ordering operations for Food Merchants across the US.Utilized SalesForce, Olo, Dispatch, Zendesk, and other software solutions to enhance order processing and customer support.Collaborated with cross-functional teams to ensure seamless order fulfillment.Resolved customer inquiries and concerns to maintain high customer satisfaction levels.Implemented process improvements resulting in increased efficiency and accuracy.Microsoft 360 | Teamwork | Salesforce | Customer Service | Okta | Amazon Connect | English Show less

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  DoorDash

  Feb 2024 - now

  DoorDash for Business Chat Support Representative

  Support and problem-solving for business customers with Large Order fulfillment and Catering.Business Accounts Management and Support. Elite Consumers Support.