Arijit Dutta

Experience

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  Sarovar Hotels & Resorts, The Peerless Inn

  Jan 2001 - May 2005

  Duty Manager

  Hospitality ManagementGuest RelationsStrategic PlanningOperations ManagementCustomer SatisfactionRevenue ManagementQuality ManagementTeam Building

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  Guru Nanak Institute of Hotel Management & Catering Studies

  Sept 2005 - Aug 2007

  Senior Lecturer - Rooms division
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  IIMT By Oxford Brookes University, U.K

  Sept 2007 - Dec 2007

  Asst.Professor
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  IAM Hotel School ( Edinburgh Napier University, U.K) by Indismart Group

  Jan 2008 - Feb 2011

  Faculty - Rooms Division
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  The Pride Hotels,India

  Nov 2011 - Apr 2012

  Reservation Manager

  Pre-openingRevenue ManagementInventory ManagementSales MixBrand DevelopmentOTAs ManagementTraining & Development

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  ITC Fortune Hotels - A Member of ITC Group

  May 2012 - Feb 2013

  Training Manager

  Training & DevelopmentQuality AuditsHR compliancesLeadership frameworkSuccession planningRecruitmentSupervising Payroll & Database ManagementPlanning & Guidance on manningPerformance ManagementEmployee Engagement and RetentionReports & MIS

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  Marriott Hotels

  Feb 2013 - Jun 2013

  Training Manager

  Training & DevelopmentQuality AuditsHR AdministrationLeadership frameworkCampus Recruitment Planning & Guidance on manningPerformance ManagementEmployee Engagement and RetentionReports & MIS

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  ITC Fortune Park Hotels Ltd. (FPHL)

  Jun 2013 - Feb 2017

  Cluster Training Manager

  Training & DevelopmentPreopeningQuality AuditsHR AdministrationLeadership frameworkCampus Recruitment Planning & Guidance on manningPerformance ManagementEmployee Engagement and RetentionReports & MIS

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  Sinclairs Hotels & Resorts

  Oct 2017 - May 2019

  General Manager Operations

  Delivered leadership for and oversight of a certified 5- Star Luxury Resort & in 20 Acres of Untiring Bliss with 81 Rooms, Multiple Restaurants, Banquet Halls, Spa and Extensive Outdoor facilities.Challenged from day one to reduce on-going OPEX to maintain a steady GOP.Assessed each line-item within the budget and immediately began to improve margins through streamlining staff, food costs, and other unnecessary operating expenditures.Recruited a strong management team to assume departmental responsibility, and drove accountability for quality and service delivery from the top down & secured the position in Top 5 Leisure Property of Ooty from a Trip Advisor position of 39 in one year. Sustained continual involvement through Weekly Management Review Meetings and implemented operational Checklists to ensure seamless service to end users and meet the Business objectives. Creating new avenue to maximize revenue and positioning well the hotel in its segment Prepared. Revenue & the Expenses Budget and formulated policies to meet the Budget as well as to ensure Growth over Last year (GOLY).Prepared strategies for all revenue generating departments and implementing those to generate positive output. Ensured guest satisfaction and responding to audits to ensure achieving continual improvement. Show less

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  The Emerald Park Hotels

  Jul 2019 - Sept 2021

  General Manager & COO

  Responsible for the performance of multiple hospitality units assets across the regionEnvisage a strong plan to increase the scale and scope of the hospitality activities in Demographic & Qualitative TermsDevelopment of Hotel Assets, Responsible for Project Concept design, Execution, Costs , Timelines, Cash flows including Fund Management and accountable for P&LNegotiate and sign Hotel Agreements with leading Hotel Brands Lead all Critical design and Cost decisions and iron out conflicts of relevance, costs & design brand standards Approve business plans, which include Strategies, Budgets, and Plans for multiple units Show less

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  Starlit Suites

  Apr 2022 - Aug 2024

  General Manager

  Providing Leadership to 120 Keys Starlit Suites, New Town Kolkata a 5 Star Downtown hotel from its Project Stage to Pre-Opening.... & Pre-Opening to Operations Day to Day Coordination with Corporate Team regarding site work progress updatesCoordinating with Builder, Engineering team, Architects and Field work force to maintain the work momentum & meeting the TimelinePreparing Departmental BOQs & Vendor Management Initiating Brand Visualization & Brand Penetration in the Target Market, Initiating Corporate tieup for Sales and Revenue Optimizations & Proviving necessary Sales Support to other Starlit units as the part of the teamTalent Acquisition & building an Electrifying team for soft opening & further progress Coordinating with Local Bodies & Concerned Authorities for necessary Classification, Licenses & NOCsPreparing an interim budget & put minute check points on all the cost centres Show less

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  Mahindra Holidays & Resorts India Limited

  Aug 2024 - now

  Resort Manager

  Delivering leadership for and oversight of a 80 Keys Operational Luxury Resort at Corbett, Uttarakhand & Instrumental in the conversion of the 120 Keys Luxury Resort at Patkote, Uttarakhand from Project to Operations. Managing the ongoing profitability of the hotel, ensuring a significant Growth Over Last Year (GOLY) in terms of Revenue and Guest Satisfaction. Actively involved in the Brand Visualization & Brand Penetration of the hotel in the Target Market. Prepared strategies for all revenue generating departments and implementing those to generate positive output Collaborating with the Corporate Management Team and sending all required reports. Coordinating with Local Body & Concerned Authority for necessary Classification, Licenses & NOCs to maintain all the Compliances as per Brand Standard both at the Operational & Pre-Opening Units. Recruited a strong management team to assume departmental responsibility and drove accountability for quality and service delivery from the top down. Integrated all the Sustainable Operational Measures as per Brand Standard.Challenged from day one to reduce on-going OPEX and R&M to maintain a steady GOP. Draw up Projection, Business Plans, Revenue Budgets & Cost Budgets Providing the Direction and Strategy that inspires Team Members to deliver exceptional guest service that drives financial success Administered all the plans & preparedness to successfully transform the 120 keys Resort from Project to Preopening to Operations Handling different Organizational Audit like FAR, ISO & Internal Audit. Show less