Madelyn Lewis

Experience

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  Minnesota Army National Guard

  Nov 2002 - May 2005

  Managed the security clearances for all Minnesota Army National Guard members in excess of 15,000 personnel. Ensured that compliance with federal and state policies regarding the safeguard of sensitive information and the use of said information was met. Served as the primary advisor to the most senior level military executives regarding all issues with transfer and access, in any form, to sensitive information. Act as liaison between unit, commanders, and state offices. Used Microsoft Access to enter, compile, store, and retrieve date to ensure that security clearances were up-to-date and verified as necessary in a timely and efficient manner. Served as the verification point for all security clearance actions. Reviewed submitted applications for security clearances for correctness and completeness of information. Was responsible for making decision on whether or not individuals were qualified for interim access to information after initial information. Coordinated with recruiters, federal and local investigators, Office of Personnel Management, Central Clearance Facility personnel, and other agencies outside of and subordinate to the organization. Informed senior leaders of state changes. Provided and maintained reports regarding the status of each individuals within the Minnesota Army National Guard to personnel requiring and authorized the information. Processed recurring and periodic investigations. Show less

  • Security Manager

    Nov 2004 - May 2005

  • FTA/Montgomery GI Bill Manager

    Sept 2003 - Nov 2004

  • Office Assistant

    Nov 2002 - Sept 2003
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  Military Personnel Services Corporation

  May 2005 - Feb 2007

  Officer Personnel Assistant

  Responsible for ensuring packets for officers due to go before the promotion selection board were up to date and complete. Worked quality control on requests for separations prior to moving forward for final approval/disapproval. Entered admin changes into the personnel database as they come in. Scan, label, and input documents into officers' personnel file. Replied to inquiries and provide assistance for officers and full-time staff.

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  Minnesota Army National Guard

  Apr 2007 - May 2010

  Human Resources Specialist

  Processed personnel actions for officers within the brigade, such as promotions, transfers, and separations. Tracked and processed Officer Evaluation Reports (OER), ensuring that the transition from the paper system to the electronic system went smoothly. Brought the number of overdue OERs down from over 200 to just under 50. Assisted prior-service active duty soldiers with completing requests for medical records from the Veterans Administration (VA). Processed administrative actions for awards, creating an awards circular that outlined brigade expectations and awards process for the units. Served as the primary point of contact for ceremonies. Assisted soldiers with the completion of life insurance, family life insurance, and emergency notification forms and maintained updates on an annual or as needed basis. Conducted monthly records reviews with soldiers during their birthday month and processing any updates as needed. Searched employee files to obtain information for authorized persons and organizations. Replied to inquiries and provided assistance for officers and unit full-time staff. Show less

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  Military Personnel Services Corporation

  Jun 2010 - Jun 2013

  Family Readiness Support Assistant

  Assisted the brigade commander with the creation of his Family Readiness and Communication plans. Explained federal and state Family Readiness policies and procedures to senior leadership, soldiers, family members, and volunteers. Assisted with the startup and charter of eight out of ten Family Readiness Groups (FRG). Referred soldiers and family members to such resources as the Family Assistance Center (FAC) and Employer Support of the Guard and Reserve (ESGR). Provided training to military and volunteer FRG leadership on the duties and responsibilities of the FRG. Provided weekly information to the full-time staff members to be disseminated down to the unit family members. Assisted soldiers and family members with completing registration for deployment events, helping to maintain the accuracy of numbers for adults and children attending so that enough staff is available for the event. Alerted the event staff at Deployment Cycle Support (DCS) about soldiers and family members with food allergies or other special needs so that DCS can plan accordingly. Processed and maintained FRG-related paperwork, including duty appointment memorandums, volunteer paperwork, and training. Reply to inquiries and provide assistance for soldiers and their family members. Briefed the senior leadership about trends, issues, and solutions relating to Soldiers and their families. Show less

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  Minnesota State Retirement System (MSRS)

  Feb 2014 - Feb 2017

  Customer Services

  Provide customer service and office support functions for the Retirement Services division, including final benefit, refunds, and processing defined contribution distributions. Review reports to identify member who have returned from Leave of Absence and send a letter to member who are eligible to purchase the leave. Serve as a resource for members who are eligible for a refund or rollover from the defined benefit plan about the benefits available to them after termination from service. Enter and process and/or assist in processing distributions for the defined contribution plan, as assigned through an electronic workflow queue. Handle outgoing mail so that it can be properly mail. Anser incoming telephone calls and greet office visitors so that all customers are promptly assisted and calls are properly directed. Show less