Kristi Crain

Experience

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  Golisano Children's Museum of Naples

  Feb 2017 - Aug 2018

  -Interact with guests while circulating in an assigned zone-Greet guests while presenting a welcoming and comfortable atmosphere-Maintain museum floor and exhibits-Assist with general crowd control; provide guests with directions and advisement on areas to visit nearby-Staying up to date on museum procedures, policies and events-Trained on POS system and in Guest Service locations (Front Desk, Store and Café) - Acted as liaison between upper management and floor staff- Provided additional training to newly hired floor staff - Supervised floor staff to ensure activities are performed at the appropriate time- Monitored assigned zones to ensure floor staff are in the appropriate area during their shift

  • Floor Specialist

    Feb 2015 - Aug 2018

  • Visitor Services Coordinator

    Feb 2017 - Sept 2017
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  Hyatt Place Coconut Point

  Jan 2019 - Jun 2021

  - Hired and trained new employees for front office - Provided individual one on one training with new hires- Created and edited documents to keep staff informed on updated policies and procedures- Trained front office staff according to the hotel’s standards- Created and posted weekly employee schedule - Reconciled guest billing issues- Assisted front office staff in developing and implementing short and long-term goals and objectives- Create a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction Show less - Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.- Follow the hotel’s rate structures, discounts and sell/upsell strategies.- Coordinate all guest requests, inform guests of hotel services, features and room amenities- Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.- Review the Banquet Event Order and complete food and beverage set up accordingly.- Set up and break down all functions such as meetings, reception, breakfast, lunch and dinner.- Handle guest problems with courtesy, empathy and sincerity.- Cancel room reservations according to policy.- Create conversations and share a moment by making a real connection with the guests. Show less

  • Assistant Front Office Manager

    Dec 2019 - Jun 2021

  • Front Desk Agent

    Aug 2018 - Dec 2019

  • Housekeeping Supervisor

    Jan 2019 - Feb 2019