Joy Okoli

Experience

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  Dofas Technical Nigeria Limited

  Jan 2017 - Dec 2017

  Sales / Business Development executive

  • Assist in promotion and sales of company products.• Lias with other sales team in demonstrating superb service to customers.• Research and report competitors activities in the market place.

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  Union Bank of Nigeria

  Dec 2017 - Jan 2021

  Telesales E-business Executive

  Answer incoming calls and respond to customer’s emails• Management and resolve customer complaints• Sell products and place customer orders in the computer system• Identify and escalate issues to supervisors• Provide product and service information to customers• Research required information using available resources• Research, identify, and resolve customer complaints using applicable software• Process orders, forms, and application• Route calls to appropriate resources• Document all call information according to standard operating procedures• Recognize, document, and alert the management team of trends in customer calls• Follow up customer calls where necessary• Other duties as assigned Show less

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  Page Financials

  Jan 2021 - May 2021

  Senior Sales Analyst

  Collect and analyze data to identify sales opportunities, assist with marketing strategies, and forecast market trends.Lead team of Junior Analysts.Develop, evaluate, and improve methods of data collection and analysis.Prepare complex reports of metrics and analysis, and communicate findings to internal and external stakeholders.

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  Optiva Capital Partners

  May 2021 - now

  Client Relationship Manager