Gavan Doherty

Experience

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  Spectel (acquired by Avaya)

  Jan 2000 - Jan 2002

  Developer

  Design, development & implementation of new Helpdesk ticketing system;Replacing a legacy Microsoft Access system, I developed the new system using MS Active Server Pages (ASP) with Javascript/HTML reading from MS SQL Server hosted on IIS running on MS Windows. It was easy to use for Helpdesk engineers but also included dynamic reporting templates for management. Data extraction from MS Access to the new system was carried out using BCP and implemented over a weekend for successful cutover on a Monday morning. The ticketing system was later exposed securely to our corporate customers via public internet. Show less

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  Avaya

  Jan 2000 - Jan 2007

  Solutions Engineer

  --- Technical ---The role involved installing conference bridging systems into various customer environments the providing ongoing support. The systems integrated with customer networks, telephony, security, billing etc. so were typically a complex installation. Deep familiarity with MS Windows, SQL Server and a variety of networking protocols and tools were required, in addition to SCO Unix, VI, IIS, Apache, Wireshark, SSO, Lotus Notes, LDAP etc.--- Customer-Facing ---Primarily dealing with senior customer IT directly by email and phone with but also on site (eg Belgacom, Bloomberg, Ping An (China), Telecom Poland etc.). Technical Account Manager for Swisscom.--- Cross-department coordination ---The role also entailed coordinating customer responses with input from QA, Manufacturing, Engineering, Product Management, Project Management, Documentation.--- Training ---In addition to ongoing internal training I led training sessions for customers, developing course content and delivery.--- pre-Sales ---as required by the company pre-Sales could involve anything from customer site visits, to customer conference calls to on-site visits for Product Demonstrations.--- Project Management ---many installations were complex multi-party projects with input required from multiple vendors, multiple customer departments and multiple Avaya personnel. Dependent on the installation there was a significant Project Management aspect to several installations. Show less

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  247meeting

  Jan 2007 - Jan 2020

  Prior to my exit in 2020 I founded 247meeting from scratch to >€1m revenue and a team of 16. Customers included FTSE 500 companies & global multinational corporations, using internally developed bespoke systems. As Product Owner I managed 3 major software developments:Invoicing SystemI designed, specified and managed the development of a full corporate invoicing system, which included multi-currency, multi-jurisdiction invoicing, VAT reporting, Aged Debtor reporting, Credit Control, SEPA compliance, integration with online payment systems (WorldPay, PayPal, Stripe).Bespoke VoIP conference call systemWorking with a local development team I integrated and customised a Voice over IP conference call system (bridge).Once live we engaged in a process of continuous refinement based on user feedback. As Product Owner I facilitated a development team to improve audio handling, implement a patented Fraud algorithm (with Machine Learning capability) and improve stability and customer satisfaction. User Stories (New Features and bugs) were specified and tracked in Jira with regular team planning and review meetings before and after Agile development Sprints. Mobile AppWe also developed a bespoke unique mobile app (https://247meeting.com/mobile) which I specified (data architecture, wireframes etc), managed the development/testing of and implemented, using Agile development methodologies and a 5-person development team. Show less This role had several aspects:- Business Development;Identifying & presenting to senior decision-makers in companies of varying sizes and industries, including FTSE 500 companies & global multinational corporations- Account Management;Managing key customer accounts directly as main point of contact for commercial issues (in addition to any Product, Technical or Support issues). Liaising up to CTO, CIO, CFO and CEO level.- Marketing; I devised the Marketing Strategy, copy, Brand Positioning, logo design, then oversaw the design & production of Marketing collateral (PowerPoint, Product sheets, video explainers etc). Subsequently hired & managed experienced Marketing Managers to expand into online (SEO, PPC advertising, Analytics etc)- Financial; Fundraising (equity, bank lending, venture debt), management accounts, developed multi-currency, multi-jurisdiction invoicing, VAT reporting, PCI DSS compliant online payment systems (WorldPay, PayPal), SEPA migration, migration to online accountancy software, bank feeds etc- Product Management;In addition to the website and Audio Conference bridge we also developed a bespoke unique mobile app (https://247meeting.com/mobile) which I specified, managed the development and testing of and implemented. Show less

  • Product Owner | Founder

    Jan 2007 - Jan 2020

  • Commercial Manager

    Jan 2007 - Jan 2016
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  Co-Foundry

  Jun 2021 - Dec 2021

  Implementation Consultant

  Working with various technical and non-technical stakeholders as Implementation Consultant for an Irish sports National Governing Body (NGB), upgrading an old WordPress/PHP/MySQL/Java/HTTP stack:- gather, collate, document user feedback and requirements from diverse users within the organisation- develop User Stories and related specifications and wireframes- manage Product Backlog and developer Sprints using Jira- document existing functionality of undocumented systems- integrate existing social media channels with new mobile app Show less

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  Fiserv

  Feb 2022 - now

  Technical Product Owner / Business Analyst