Andrea Cominacini

Experience

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  Mechanical Engineer Consulting

  Jan 2000 - May 2000

  Engineer Consultant

  Strong experience in a mechanical engineering study. Expert in finite elements software for calculation in truck chassis structural stress.

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  Medtronic

  May 2000 - Feb 2012

  • Medtronic Physio-Control defibrillators Technical Service Supervisor for Italy.• Responsible of tecnica service operation in Italy. • Responsible for inventory stock strategies to minimize stock cost impact.• Developed new strategies for customer technical service contracts. • Physio-Control defibrillators Technical Service Supervisor for Romania and Balkans area. Manager of 4 technical service agencies in new area.• Developed European technical service strategies for Adriatic area. • Prepared and developed business strategies for external defibrillators commercial market (mass market). • Developed market intelligence: products segmentation and products position.• Key accounts commercial marketing support. • Medtronic Physio-Control defibrillators Technical Supervisor. • Monitor of inventory level, reviewing yearly stock. 57% inventory cost reduction.• Developed marketing service strategy for multibusiness service contracts. • Developed and managed technical service agency agreements.• Field corrective action coordinator. Service Quality Supervisor. • Supervised and monitored laboratory activities. • Performed servicing on biomedical devices. • Managed and monitored customers device complaints.• First contact with European headquarter.

  • Country Technical Service Supervisor and Inventory Management

    Apr 2010 - Feb 2012

  • European Technical Service Supervisor Italy & Adriatic

    Apr 2009 - Apr 2010

  • Country Market Development Supervisor

    Mar 2008 - Apr 2009

  • Country Technical Service Supervisor

    May 2005 - Mar 2008

  • Laboratory Technical Service Engineer

    May 2000 - May 2005
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  Physio-Control, Inc.

  Jan 2012 - May 2015

  Country Field Service Manager at Physio-Control Italy Sales srl

  • Allign country technical service core behaviors with Company standards. • Responsible to set up new technical service strategies.• Responsible to coordinate operation of Physio-Control Italy start-up.• Customer data collection risk analysis for new system roll out. • Responsible of IT infrastructure set up, deal with vendors and facilitate IT operation.

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  Carl Zeiss Meditec AG

  Jun 2015 - May 2019

  Process Quality Management: responsible to control and mantain ISO standard. Quality management at measuring house: responsible to mantain and control ACCREDIA (ISO 17025) in measure department. Health & Safety Management: Safety and Health Manager. Implementation of Safety Rules in workplace.Regulatory: oversee and check Field Corrective Action and Medical Devices registration to Competent Authority. Managing service business: sales and marketing opportunity, budget and resources plan, hiring. Responsible to execute service organization project: changing from outsourcing to insourcing.Responsible of 13 people (12 Field Service Engineer – 1 Field Service Manager) and 5 service providers. Total of 23 people.Responsible of inventory stock policy optimization plan.Service KPI responsability.

  • Quality Environment Health Safety Manager

    Mar 2017 - May 2019

  • Manager Service

    Jun 2015 - Mar 2017
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  Edwards Lifesciences

  May 2019 - Dec 2024

  • Head of Customer Service (6 people)• Project to implement customer satisfaction, product launch, order management lifecycles, logistic optimization with EMEA special project.• Facilitated regular status updates with key stakeholders to maintain alignment on objectives and progress tracking throughout projects' lifecycles.• Developed strong working relationships with customers, ensuring timely delivery of products and services.• Support staff members with training in hard skills and soft skills essential to their roles.• Member of DB&I and Gender Parity committee.• Member of Country Leadership Team Show less

  • Senior Customer Solutions Manager

    Jan 2024 - Dec 2024

  • Senior Business Support Manager

    May 2019 - Jan 2024