Talk to sales Try for Free
Virender Kumar

Virender Kumar

Customer Services Assistant

Followers of Virender Kumar8000 followers
location of Virender KumarKurukshetra, Haryana, India

Connect with Virender Kumar to Send Message

Connect

Connect with Virender Kumar to Send Message

Connect

  • Timeline

  • Skills

    Customer service
    Technical support
    Networking
    Management
    Windows 7
    Windows server
    Troubleshooting
    Team leadership
    Computer hardware
    Active directory
    Customer satisfaction
    Voip
    Network administration
    Telecommunications
    Ccna
    Teamwork
    Team management

  • About me

    * Working with leading telecoms company TI Solutions as a Regional Manager. * A competent professional with approx. 2 yrs. of experience as Project Coordinator/MIS Executive in ZTE Telecommunications India PVT. Ltd. * Worked in retail Industry as an Assistant Manager for 3.5 years In Auckland New Zealand. * Worked as a Customer Services Assistant for 1 year in sales. * Worked with IINET as Service Desk Representative for 14 months. * Completed a 3 months Live Networking Project for National Technology Institute. * Experienced in Microsoft products, Win Server 2003/2008, MS TMG Proxy Server 2010, MS Lync 2010, Windows 7 and Windows XP. * Computer literate with skills in MS Word, Power Point, Microsoft Outlook, Microsoft Excel, MS Visio, MS-Access, VMware etc. * Good troubleshooting and problem solving skills. * Capable of communicating with people from diverse ethnic and cultural background. * Fluent in written and oral English and Hindi.

  • Education

    • Concordia institute of Business NTEC Auckland

      2012 - 2013
      Diploma In Business Level-5 Marketing/Marketing Management, General A

      Activities and Societies: Diploma in Business Management Level-5 Business Management, International Maketing

    • National Technology Institute Auckland

      2010 - 2011
      Diploma in Computing IT Level-6 Information Technology A

      Activities and Societies: Server Operating systems, Networking, Security, Major Industrial Project on MS LYNC, Microsoft Windows Server 2008 R2 and Forfront TMG. Diploma IN Computing Level-6

    • B. R. Hindu Vidya Peeth Madlauda Haryana

      2000 - 2002
      Secondary School Computer Science A

      Activities and Societies: High School. High School

  • Experience

    • Super Liquor Manukau

      Oct 2010 - Sept 2011
      Customer Services Assistant

      Sales RepresentativeFace to face customer services.

    • IiNet

      Jan 2011 - Sept 2011
      Service Desk Representative

      Job Responsibilities:Analyses and resolves problems with a goal of high FCR.Supports at minimum MS office, Citrix Xen App, Win XP and Win 7, Site standarddesktop/Laptops, Remote Access, Password Administration, Hardware Diagnostics,Remote installation, Data Network Fundamentals and Web technology.Investigate causes, tests solutions and put solutions in place to reduce calls to thehelp desk.Understanding help desk priorities and objectives and taking an active role inaccomplishing these objectives.Configuration and support for Windows 7 and XP machinesSoftware problem solving in the network environment.Design and implementation of Windows Server 2003/2008NTFS access permissionDesktop/Laptop Software deployment and RDP support.Group Policies management.User account administration.System administration and User Support Show less

    • Milford Liquor Centre

      Oct 2011 - Nov 2012
      Duty Manger With Liquor Store

      Order Stock.Weekly stock takes,Monitor Sales.Organize promotions and specials.Merchandising.Compliance with legal requirements.

    • Thirsty Liquor Albany

      Nov 2012 - May 2014
      Assistant Store Manager

      Order Stock to the right level,Weekly stock takes,Monitor Sales,Local Area marketing (Paper Add),Banking,Organize promotions and specials,Merchandising,Budgeting,Shop and asst Management,Accounts Payable,Compliance with legal requirements.

    • 中兴

      Jun 2015 - Nov 2016
      MIS Executive

      june 2015Weekly Activity Trackers.Weekly Reports.Monthly Reports.Presentations.Daily Attandence update on P6 tool.Approvals of WCC on P6 tool.Daily cab monitoring and management.Manpower management.Communication with vendor companies.

    • TI Solutions PVT LTD.

      Apr 2017 - Apr 2018
      Regional Manager

    • SIS INFRA ESTATE

      Jun 2018 - Jul 2022
      Senior Manager

    • Ocean Consultancy Services.

      Jul 2022 - Mar 2024
      Senior Project Manager

    • JST Truck Permits

      Mar 2024 - now
      Customer Service Representative

  • Licenses & Certifications

    • Cisco Certified Networking Associate

      Cisco
      Sept 2010

  • Honors & Awards

    • Awarded to Virender Kumar
      Best Customer Services Award Super Liquor Group Apr 2011 My team was awarded by Super Liquor Group for Best Customer Services Within New Zealand for 2010.

  • Volunteer Experience

    • Customer Services

      Issued by Migrant Support Services MSS on Dec 2010
      Migrant Support Services MSSAssociated with Virender Kumar