Tyron Anderson

Experience

• 

  ALDO Group

  Jul 2007 - Feb 2010

  Assistant Manager

  Coaching, Leading and Managing a team of 8 Sales and Back Office co-workers to achieve branch targets alongside the Branch Manager.

• 

  Lloyds Banking Group

  Jul 2010 - Sept 2013

  • Senior Personal Banking Manager

    Jul 2011 - Sept 2013

  • Personal Banking Manager

    Jan 2011 - Jul 2011

  • Personal Banker

    Jul 2010 - Jan 2011
• 

  TSB Bank

  Jul 2014 - Apr 2016

  Managing a branch consisting of 6 staff members in the Retail branch network Ensuring all compliance risk checks are completed and up to date Delivering strong performance against key KPI’sCoaching/Mentoring front line staff members

  • Senior Local Banking Manager

    Sept 2013 - Apr 2016

  • Temporary Bank Manager

    Jul 2014 - Dec 2014
• 

  Ikano Bank

  Apr 2016 - Apr 2023

  • Lead a team of multi-skilled co-workers for digital/telephony platforms, focusing on delivering excellent customer service.• Provide leadership, development, and coaching; actively engaging and supporting to ensure strong performance, create an effective working environment to ensure high standards of motivation, leading by example, and offering clear direction and vision. • A proven track record of performance and absence management; implementing remedial plans and/or taking formal action where behaviours fail to meet the required standards, working closely with HR and ensuring policies and procedures are followed.• Manage high volume administration work streams to ensure SLAs are met. • Develop strong relationships with stakeholders on all levels, getting involved in business-wide projects and initiatives whilst promoting cost-conscious ways to improve Operations.• Adhere to pre-existing and new regulations rolled out by the Financial Conduct Authority (FCA), such as General Data Protection Regulations (GDPR) Treating Customers Fairly (TCF) and ensuring complaints are resolved effectively to avoid an escalation to The Financial Ombudsman (FOS)• Facilitate work for remedial actions required on the back of business risk Incidents, working with Operational Risk and Compliance.• Take ownership of Customer Service and New Business service levels, minimising negative impact to existing and perspective customers and retail partners. • Adhere to and fulfil Operational risk internal controls with zero failed individual or team controls via the Risk Control Self-Assessment (RCSA) framework. Show less

  • Operations Manager

    Oct 2019 - Apr 2023

  • Operations Team Manager

    Apr 2016 - Sept 2019
• 

  Volkswagen Financial Services (UK)

  Jul 2023 - now

  • Customer Service Operations Manager

    Apr 2024 - now

  • New Business Operations Manager

    Jul 2023 - Apr 2024