Kiran Bhoday

Experience

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  Essna Magazine

  Aug 1996 - Dec 1999

  Editor In Chief/Founder

  - Founder of underground UK/Canada independent music magazine.- Edited all articles for Essna magazine.-Secured advertisements with record labels and stores.- Ensured sufficient stock at Sunrise, HMV and Fandom Paradise on a weekly basis.- Gathered interviews with local and international artists such as Moist, Mollies Revenge and Erasure.

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  MuchMusic

  Jun 1998 - Jun 2014

  Volunteer

  - Wrangler for MuchMusic Video Awards (2002 - Present) where I work closely with publicists, artists, entourage, guests and MuchMusic Production crew to ensure they are on cue at their designated area in a timely manner for their camera appearance, soundcheck, makeup/hair, and press.- Have worked with Josh Bowman, Sarah Taylor, Jason Spezza, Rihanna, Sum 41, Finger Eleven, Bradford How, Hannah Sung, Perez Hilton.- Tour guide for Citytv's Open House tour guide (1998 - 2002)- Intern for NewMusic show where i worked closely with VJ's and New Music production crew on shoots.- Responsible for music clearance, transfering tapes, time coding and logging betacam and digital betacam tapes while researching materials for upcoming segments. Also handled backup digital videographer on shoots and assisted NewMusic staff. Show less

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  Z103.5 and 88.5 the Jewel, Evanov Radio Group

  Nov 2001 - Jan 2002

  Volunteer - Project Warmth

  - Helped take donations for Z1035.FM charity Project Warmth by answering phone calls and taking pledges.

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  HMV

  Jun 2002 - Jun 2004

  Part-Time Sales Associate

  - Provide excellent customer service while up-selling key promotions and pre-orders.- Ensure all markdowns are completed in a timely fashion.- Help with inventory counts, merchandising, returns, receiving and back up key holder when assigned.- Use of Inventory Control System (Track), Intranet and Microsoft Office.

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  CHIN Radio Toronto

  Jan 2003 - Apr 2005

  Board Operator/Producer

  - Technical Producer for overnight programming.- Pulled commercial carts to play on air at a set time as per Traffic Log and switched to using MediaTouch to play logged commercials and promos.- Ensured studio equipment and connecting studios worked with main studio for live to air feeds and DJ sets.- Produced spots for Global Groove Networks, FIFA World Cup Soccer.- Produced and successfully launched Dead Air Radio show on 100.7FM.- Assisted in Promotions department with promoting Global Groove programs at HMV Queen St. West with live DJ sets.- Helped get sponsorships for overnight programming by meeting with potential sponsors and selling commercial spots for their preferred overnight show. Show less

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  KiSS 92.5

  Mar 2003 - Jun 2004

  Promoter

  - Assisted Promotions department at live to air events with promotional giveaways, setting up and taking down of equipment.

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  Soulstreamnetworks

  Dec 2003 - Dec 2006

  Producer/DJ

  - DJ and Producer of radio show Dead Air Radio which aired on soulstreamnetworks.com.

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  DMD Entertainment

  Jan 2004 - Jul 2005

  Volunteer

  - Assisted the Marketing and Promotions department with CD album launches through promoting on social media sites, e-blasts and in-store promotions.- Entered invoices for Finance department.

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  Flight Centre Associates

  Jun 2004 - Nov 2006

  Travel Consultant

  - Built rapport with clients over the phone and in-store.- Increased client base and helped clients achieve their travel needs through research and development.- Entered daily banking transactions and updated online financial files.- Worked closely with airlines and booking agents to ensure accuracy on all bookings.- Updated client records with relevant and current information.

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  HMV

  Jun 2006 - Jan 2013

  - Hired and developed over 40 staff members.- Trained staff on Track system, receive/ship, markdowns, merchandising, cash, supplier returns and customer service.- Monitored staff to ensure quality customer service was provided while up-selling HMV loyalty program and weekly crasher DVD, Blu-ray, CD titles which helped the store’s average unit per transaction.- Communicated with staff and developed sales strategies to help boost sales and conversion.- Ensured all markdowns/supplier returns were completed in a timely manner to meet deadlines.- Involved in weekly manager meetings to review and discuss sales, budgets, compliance, merchandising and promotions. - Scheduled, prioritized and assigned multiple tasks to staff in a timely fashion while providing customer service.- Controlled, monitored and investigated all loss prevention issues.- Generated sales analysis reports daily and reviewed to see how the store can be more active to boost sales. - Distinguished daily trends within the industry to help increase sales and invigorate promotions and merchandising.- Communicated and built relationships with Regional Manager, Operations Director and head office.- Daily use of HMV inventory system (AS400 - Track), HMV Intranet and Microsoft Office. Show less - Utilized HMV Track and Intranet system to analyze sales, conversion, inventory, returns and P&L reports.- Worked closely with the other Store Managers, Finance, Inventory, Loss Prevention, Product, Regional and Directors. - Ensured all markdowns and return to vendors were processed correctly and in a timely manner to meet deadlines and expectations while executing merchandising/promotional plan-o-grams.- Involved in weekly call meetings to review and discuss sales, budgets, compliance, merchandising and promotions. - Trained and developed staff on HMV Track system to receive/ship, print reports, markdowns, returns pick list and to create inventory count sheets. - Scheduled, prioritized and assigned multiple tasks to staff in a timely fashion while providing customer service proving my strong organization, communication, multi-tasking and time management skills. - Daily use of Inventory Control System (Track), Intranet, Microsoft Excel, Word and Outlook. Show less

  • Part-Time Sales Associate

    Aug 2012 - Jan 2013

  • Store Manager

    Sept 2009 - Aug 2012

  • Assistant Manager

    Jun 2006 - Aug 2009
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  Energy 105.1FM Toronto

  Sept 2006 - Nov 2007

  Producer/DJ

  - DJ and Producer of radio show Dead Air Radio which aired on Energy 105.1FM in Toronto, Canada.

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  Out There Productions, LLC

  Jul 2007 - Sept 2007

  Volunteer Researcher

  - Researched, time-coded and logged materials from previous and upcoming segments.- Assisted production crew and host Melissa Di Marco at the 2007 Toronto International Film Festival.

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  Technicolor Canada

  Aug 2011 - Nov 2011

  Customer Service - Warner Home Video Distribution

  - Worked closely with Technicolor shipping/receiving team to ensure Warner Finished Goods were shipped on time.- Communicated daily with Warner Home Video Distribution team with shipping orders and concerns.- Processed reports daily to review and discuss concerns and demands with Warner and Technicolor and to resolve any concerns in a timely fashion.-Daily use of SAP, Shipping sites, SharePoint and Microsoft Office.

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  Technicolor

  Aug 2012 - May 2016

  Manufacturing Coordinator/Customer Service – Universal and Paramount Home Video Entertainment

  - Work directly with clients and team to bring analytical reports and convert manufacturing sales orders. - In-depth analysis of all orders and pricing in SAP system.- Examine, review and lead into correct results with clients, leaders and team.- Generate quantitative and qualitative analysis reports daily and administer minutes to the clients and team. - Prioritize manufacturing orders to meet shipping demands.- Involved in daily meetings with Production team and arrange orders to confirm deadlines are met.- Analysis all open orders and compare with reports to appreciate how we can make our team more dynamic to benefit our business while excelling with our clienteles.- Lead daily meetings to troubleshoot, problem-solve and analyze orders with clients, management and team.- Communicate daily with Production, Inventory, Finance, Distribution, Universal and Paramount Home Video team.- Turn analytics into insight to make our team more productive and communicate with Production on any issues that might interfere with the execution of the orders.- Daily use of SAP system, SharePoint and Microsoft Excel, Word, Outlook, PowerPoint. Show less

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  Hope Rising 2012

  Nov 2012 - Jan 2012

  Volunteer - Hope Rising

  Production Assistant for Hope Rising - Benefit Concert for The Stephen Lewis Foundation for one night only November 7, 2012.

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  Softchoice

  Jun 2016 - now

  • Drive a seamless and professional customer experience in all pre-sale and post-sale activities. • Put the customer experience at the forefront of every decision and drive a seamless and professional customer experience • Ensure a productive seller/Advocate relationship. • Conduct regular check-ins with supporting seller team management to drive stability and/or identify opportunities • Focus on execution of team's responsibilities within key departmental KPI’s, • Support the initiative to more clearly define the CSA role and processes with a view to (a) improving customer experience, (b) providing consistent and scalable customer support, (c) eliminating duplicate, unnecessary or non-value-add work • Ongoing review of team’s processes and progress against goals to ensure they fulfill the mission and the goals of the team efficiently and effectively • Collaborate with Team Lead(s) on coaching and educating best practices for streamlined and effective customer support across the team • Manage team coverage to ensure execution of customer commitments and key business process • Execute against the team’s management calendar of activities (1x1, Scorecards, LOA’s, coverage) • Recruit, train and onboard new staff • Facilitate performance management processes and discussions • Continuously seek opportunities to identify and implement process and system improvements • Leverage data to draw insights on trends and performance across the CSA team • Act as a point of contact between other Softchoice teams (IT development, Business Transformation etc.) on projects and initiatives • Develop in-depth industry knowledge • Subscribe to continuous learning and self-development• Daily use of Salesforce, SAP, Horizon, PowerBI, MS Teams, Outlook, Excel, Word, Outlook, PowerPoint• 2020 President's Club Winner Show less • Conduct regular check-ins with CSA team.• Support and coach new hires with CSA Mentors with Onboarding program.• Collaborate with Team Lead, Management and CSA’s on taskforce projects.• Support point of contact to CSA team to help deliver the best customer service to our clients day-to-day in pre-sales and post-sales. • Effectively building internal and external relationships with key stakeholders. • Work with partners & vendors to find the best pricing, product availability, and alternative solutions to solve clients’ needs.• Collaborating with distribution, vendors and order management team and arrange orders to confirm deadlines are met.• Work on complex problems, bringing all parties to a mutually positive outcome.• In-depth analysis of clients’ orders and pricing in Horizon and Salesforce system.• Generate quantitative and qualitative analysis ad hoc and order reports daily and administer to the clients and team.• Turn analytics into insight to make our team more productive and communicate with clients’ on any issues that might interfere with the execution of the orders.• Constantly learn the latest technology trends, pricing programs, and selling processes.• Support Sales and Leadership with pre and post sales, problem solving, quoting and order entry as well, reporting.• Daily use of Salesforce, Horizon, Outlook, Excel, Word, Outlook, PowerPoint Show less • Key point of contact for customers and internal teams• Support Sales and Leadership with pre and post sales, problem solving, quoting and order entry as well, reporting.• In-depth analysis of clients’ orders and pricing in Horizon and Salesforce system.• Generate quantitative and qualitative analysis ad hoc and order reports daily and administer to the clients and team. • Work with partners & vendors to find the best pricing, product availability, and alternative solutions to solve clients’ needs.• Collaborating with distribution, vendors and order management team and arrange orders to confirm deadlines are met.• Work on complex problems, bringing all parties to a mutually positive outcome• Turn analytics into insight to make our team more productive and communicate with clients’ on any issues that might interfere with the execution of the orders.• Constantly learn the latest technology trends, pricing programs, and selling processes• Daily use of Salesforce, Horizon, Outlook, Excel, Word, Outlook, PowerPoint.• Q1 2018 CSA Everest Award Winner Show less

  • Enterprise Customer Support Supervisor

    Sept 2020 - now

  • Team Lead - Customer Success Advocate - Altus Group, CPPIB, Cineplex, Desire2Learn, HOOPP

    Nov 2019 - Sept 2020

  • Customer Success Advocate - Mattamy Homes, Altus Group, CPPIB, Cineplex

    Jun 2016 - Nov 2019