Dawn Nassar

Experience

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  Tulane University

  Jan 1987 - Jan 1992

  Database Administrator

  Database Administrator for the Accounting, Student Records and Payroll CA-Datacom databases.Payroll programmer. Developed and maintained COBOL programs for the Payroll department.Ran and maintained commercial vendor Payroll software.

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  CA Technologies

  Jan 1992 - Dec 1997

  Senior Database Administrator

  Provided System and Database Administrationsupport for DISA at Robins Airfare base.Supported a customer base of 12,000 users.Managed 8 Oracle databases.Managed 60 CA-Datacom/DB databases on Mainframe MVS/390.Provided technical support for CA-IDEAL, CADataquery, CA-Datareporter and CA-VSAMTransparency.Performed database maintenance task including software installation, upgrades and patching.Implemented database performance monitoring and tuning.Performed database backup and recovery.Performed database troubleshooting. Show less

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  IKON Office Solutions

  Jan 1997 - May 2001

  Senior Oracle Database Administrator

  Senior Oracle DBA at Ikon Office Solutions. Built, maintained, patched and upgraded Oracle Databases for multiple line of business databases. Served as the System Administrator and the Database Administrator for the Payroll System.Maintained 44 Oracle databases on AIX RS6000 systemsand 12 Oracle databases on Windows NT. Performed installation of Oracle Server and client software.Performed Oracle database upgrades and patching.Performed data loads with SQL/Loader.Implemented Oracle Parallel Server for High Availability.Performed AIX System Administrator role.Troubleshoot OS problems. (AIX System Admin On Call) Install OS patches. Show less

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  Oracle

  May 2001 - now

  Senior Technical Leader for ACS Solution Support Center. In this role I have serviced the the largest banks, telecoms, insurance companies and delivery companies in the United States. I utilized strong leadership skills, strong technical skills and advanced troubleshooting skills. Senior Oracle Database Support engineer working for Oracle Advance Customer Support. I was and ACS Onsite at some of the largest US Banks. My work included implementing Oracle High Availability Solutions like Oracle RAC and DataGuard in these 24X7 critical banking environments. Utilized strong troubleshooting and problem solving skills to keep critical production systems up and performing within business SLAs.

  • Senior Principal Technical Account Manager

    Jan 2023 - now

  • Technical Leader ( ACS Solution Support Center )

    May 2005 - Jan 2023

  • Senior Principal Advanced Software Engineer, SME (High Availability)

    May 2001 - May 2005