Jaime Ramirez

Experience

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  Vacation Bible School

  Aug 2007 - Aug 2012

  Sound System/Video

  My responsibility as Sound System Technician- Controlled the sound coming from the microphone and speakers- Manage the powerpoint or Video displaying in the projector- Tought some teens how to use the sound system

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  Vacation Bible School

  Aug 2013 - Aug 2013

  Food Manager/Setup

  Managed part of the food court/setup- Managed the dessert section of the food court.- Had a team of 3 including me.- My team managed to setup the court outside- Helped setup some of the activities/games

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  Google

  Aug 2014 - Dec 2014

  Field Technician Intern

  - Provide direct support for Linux, Mac and Windows desktops/laptops. Also provided user access to corporate network and applications, both on the network, as well as through remote VPN access.- Updated the Mac-address, IP-address, and the corporate sitting chart in the internal network.- Removed retired servers and access points in the Kirkland Google office. - Provide direct support for services such as office phones, video conferencing, and remote access.- Provide direct support for Google’s corporate resources and applications- Provide direct support for Google’s office relocations and expansions- Provide direct support for Tech Stop Agents- Other duties as necessary Show less

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  Year Up

  Apr 2015 - May 2015

  Outreach Worker

  - Deliver presentations to Bellevue College students.- Set up tables for outreach events.- Network with different clubs in Bellevue College.

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  Google

  Jun 2015 - Aug 2015

  Field Technician Intern

  - Developed an Android app that helps users check out Segways under there username using Google sheets API.- Provide direct support for Linux, Mac and Microsoft desktops/laptops. Also provided user access to corporate networks and applications, both on the network, as well as through remote VPN access.- QA tested the new Google NEST office conference rooms, printers and phones before it was opened to the employees. - Helped setup bluetooth devices all over Google Boulder office for a project. - Provide direct support for services such as office phones, video conferencing, and remote access.- Provide direct support for Google’s corporate resources and applications- Provide direct support for Google’s office relocations and expansions Show less

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  Apple

  Jan 2016 - May 2016

  Family Room Specialist

  -Repaired relationships with customers.-Provided hands-on technical support for 15-24 Apple customers a day.-Application account and software support for all IOS devices.-Discuss solutions with customers with patience and empathy, based on their needs.-Offer guidance, knowledge, and tips for customers to get the most out of their technology.-Support Genius bar operations by checking customers in, positioning options, and pairing with appropriate technician or trainer.

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  Google

  May 2016 - Aug 2016

  Field Tech intern

  - Made Cisco video tutorials for the informations technology program (ITRP), this included hands on labs and multi learning cisco tutorials for different kinds of learners. The reason was because I wanted the ITRs to use the cisco lab that was provided by Google so that they could get there Cisco certifications.- Help progress a system to quickly return loaner devices.- Mentored several new interns.- Provided help desk support for 3 offices in GooglePlex- Fixed issues with Linux, Mac, IOS, Android, and Chrome. Show less

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  Liberty Mutual Insurance

  Jan 2017 - Dec 2018

  Technical Specialist

  - Support around 30+ users in 1 day. - One of the few bilingual techs for Liberty Mutual. - I worked on improving the top 10 most common how to documents that users use. We made them easy to understand and condense the documents into a variety of learning styles.- I found several issues with tools that users utilize. And helped resolve the issues. - Tested the Microsoft teams application to be implemented company wide.- Helped hundreds of users transfer to windows 10, with great customer satisfaction- I have been promoted twice in 4 months for having excellent stats. Show less

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  EVERGREEN ENVIRONMENTAL CLEANING

  Feb 2019 - now

  Co-Founder

  We are a green company that focuses on using green products to clean renovated or newly built buildings/homes. The reason we chose to go green is for the health of our employees, customers, and the earth itself.If you want the best and greenest cleaning service in the west. Make sure to contact us by going to www.evergreenecleaning.com call/email/message.

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  BLUE ORIGIN

  Mar 2019 - Sept 2021

  IT Technician

  2021- Created a automatic walk up ticket creator using excel/VBA (It is now implemented by other teams across Blue Origin) This helped cut the time when supporting walk up technical issues from 3-5 mins per issue trough out the day. - Created a wiki to list all printer parts the IT usually could replace before contacting vendor (This list is for all models we currently have at BlueOrigin)- Setup a standardized way of only ordering certain printers. Instead of having multiple different ones across all sites.- Setup automatic alerts using our JIRA ticketing system and the printer settings when toner or other items are end of life on the printer. - Inventory tracking for printers.2020- Supporting Mac, Linux, and windows environments. Averaging 3500 resolved tickets for 2020. - Got hired on fulltime and they also hired on my 2 siblings because management wanted the same work ethic replicated - Became the SME for printers: Implemented printer documentation, cloud based papercut printing, and printer downtime went down by 90% after doing the above. - Helped with implementing cloud based printing across all 4 sites/states- Created 35% of the documentation for IT internal troubleshooting (Internal documentation)- Implemented a signage TV system to answer basic WalkUp questions for users to reduce walk up support/time- Maintained high ticket resolution while balancing out: Walk Ups, Field-tech Manufacturing support, and projects- Helped keep the team together during the pandemic so that we could interact with each other: Playing video games, Saturday night movie night, group lunches, and many more fun activates. 2019- Resolved the most tickets that year, over 3000 done. - Mass imaging for new hires - Helped setup the new HQ building in kent: Tested wireless, Setup over 300 computers in less then 3 days. Show less

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  Eastside Construction Services LLC

  Sept 2021 - now

  Co-Founder

  We provide consulting, construction, and project management work to help you build or repair your home/business.Contact us at: jaimer@eastside-cs.comwww.eastsideconstraservices.com