Sandra Orzel

Experience

• 

  SBB CFF FFS

  Nov 2017 - Jul 2024

  Organisational development, change management and leadership: The promotion and empowerment of employees and managers, which ultimately leads to the optimisation of work processes and generates added value within the company's value chain.- Responsible for the conception, organisation and implementation of basic training- Training and further education of new and existing employees - Close support of the sales department in the development of uniform standards as a theoretical basis for training and further education of employees and managers- Survey of training needs: Collaboration in the continuous investigation of the competences of the employees that are relevant for success according to the corporate strategy, with special consideration of digital work tools.- Responsible for the conception, organisation and implementation of further education, instructional training and workshops for employees and managers as well as organisational development projects in the area of sales, logistics and central areas, taking into account new forms of learning / e-learning.- Conducting assessment centres for managers- Representation of the Head of Human Resources DevelopmentProjects- Project manager for the organisation of Future Day 2022 for Elvetino AG- Project manager "Too good to go" Against Food Waste, May 2021 - to date Show less - Technical and disciplinary leadership of multicultural teams of up to 40 employees.- Deputy team leader and management of a total of 120 multicultural staff.- Responsible for turnover, staff satisfaction and customer satisfaction for the assigned team- Introduction of new employees and professional development of the assigned employees such as conducting trainings in the course of digitalisation, in the introduction of new concepts and tools in presence as well as digitally.- Management of assigned 8 restaurants of the IC8 line according to business management principles.- Analysis and introduction of appropriate measures to achieve the budget for the IC8 line.Layout creation of the IC2000 fleet of 26 restaurants and introduction of products and conceptsCoordination and event management on site for charter extra trips (Churchill)- Implementation and control of quality standards with regard to collection and billing regulations- Assurance in the course of QM ISO 9001:2000 and implementation of hygiene controls*Successes: High increase in employee and customer satisfaction, as well as reduction of sick and accident days within the teams. Reduction of breakage and shrinkage rates.Projects- Project manager "Too good to go" Against Food Waste, May 2021 - to date- Project manager "Bilderfahrplan", October 2021 - March 2022- Project manager for "Breakage & Shrinkage" on the sales side, Sept. 2020 - April 2022- Project manager "Train Bar" on the Romanshorn-Brig line, Dec. 2019-April 2022.- Project collaboration Creation of training content for the Elvetino Academy 2019 for 550 employees.- Project collaboration QlikView on the sales side, Dec. 2019 - Feb. 2020 Show less

  • Human Resources Developer & Projects @Elvetino AG (Subsidiary company of SBB)

    Apr 2022 - Jul 2024

  • Service Manager & Projects Elvetino AG (Subsidiary company of SBB)

    Nov 2017 - Apr 2022
• 

  Kanton Zürich

  Jul 2022 - now

  Assignment as an expert for federal examinations for the professional qualifications in business administration (Kauffrau, Kaufmann EFZ)

  • DaZ Lehrperson

    Aug 2024 - now

  • Examination expert

    Jul 2022 - now
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  ECAP

  Aug 2024 - now

  DaZ Lehrperson