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Kevin Wanjiku

Kevin Wanjiku

Data Entry Clerk

Followers of Kevin Wanjiku516 followers
location of Kevin WanjikuNairobi County, Kenya

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  • Timeline

  • About me

    Experienced Barista | Advanced Certification, Hospitality Industry | Creative Director

  • Education

    • Nairobi School of Coffee by Dormans

      2020 - 2020
      Certificate Coffee Skills Program Distinction

      • Advanced espresso extraction techniques • Milk texturing • Cleaning, maintenance, and troubleshooting • Workspace management• Customer Service• Hygiene, health & safety

    • Excel Institute of Professional

      2012 - 2013
      Certificate Computer applications/Visual basics Distinction

      ∙ Visual Basic Development Environment Data Types and Variables∙ User Interfaces∙ Control Structures∙ Debugging and error handling

    • Jodan College of Technology

      2011 - 2012
      Certificate Computer Applications Distinction

      Modules Covered:∙ Graphics and Multimedia∙ Database Management∙ Programming Fundermentals∙ Microsoft Applications∙ Adobe creative clouds

  • Experience

    • Platinum-Outsourcing & Logistics (EA) Ltd

      Feb 2015 - Jun 2017
      Data Entry Clerk

      ∙ Verified and corrected data as needed∙ Assisted with other administrative tasks as needed∙ Perform regular data backups and ensure data security and confidentiality∙ Maintain and update databases and records

    • Gamecode Shop

      Mar 2017 - Jan 2018
      Sales Associate

      ∙ Greeted customers and provided excellent customer service∙ Provided product knowledge and made recommendations based on customer needs∙ Processed transactions using the point of sale system∙ Maintain knowledge of current promotions and sales to inform customers

    • AMNCO Security Co.

      Mar 2018 - Mar 2020
      Hotel Security

      ∙ Responded promptly and professionally to customer inquiries, complaints, and emergencies.∙ Demonstrated strong communication and interpersonal skills.∙ Collaborated with team members and other stakeholders, coordinatinated efforts to achieve shared goals and objectives.

    • DEERSTEPS Restaurant & Café

      Apr 2021 - Mar 2023
      Barista

      • Prepared and served high-quality coffee and espresso-based beverages to customers• Provided excellent customer service by answering questions, making recommendations, and resolving issues in a friendly and professional manner.• Maintained cleanliness and sanitation standards for all equipment and work areas, ensuring compliance with health and safety regulations.

    • Harry Ecom

      Aug 2023 - now
      Customer Service Manager

      Lead a team of customer service professionals to deliver exceptional support and resolve complex inquiries.Develop and implement customer service policies and procedures to enhance service quality and efficiency.Analyze customer feedback and performance metrics to identify areas for improvement and drive actionable insights.Mentor and train team members, fostering a collaborative environment to achieve high levels of customer satisfaction.Utilize data-driven strategies to proactively address customer issues, resulting in increased loyalty and retention. Show less

  • Licenses & Certifications

    • Advanced Barista Certification

      Dormans Coffee
      Sept 2020