Shreya Gupta

Experience

• 

  Hotel Castillo

  Aug 2019 - now

  Analyzes current client base or target market for the hotel.Devises new ways to expand that client base.Develops promotional and advertising materials for the hotel.Oversees distribution of marketing materials.Reaches out to organizations and businesses that might require a hotel for conferences and events.Meets with representatives from these companies to explain the hotel’s merits and amenities.Networks with wedding planners and special event planners to encourage hotel bookings.Designs and advertises special group rates and packages to increase larger bookings.Overcomes hesitations of clients to close a sale.Manages accounts of high-profile clients.Processes payments and applies discounts as necessary.Addresses and resolves any issues or complaints regarding sales or marketing.Ensures that guests are enjoying their stay at the hotel and that large group needs are met.Maintains positive relationships with clients to encourage repeat and recurring business. Show less

  • Sales Manager

    Jan 2023 - now

  • Sales Manager

    Aug 2019 - now
• 

  Accor

  May 2022 - now

  Sales And Marketing Representative

  Improve customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilise assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to priorities Show less