Thomas Tan Chee Tiong

Experience

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  Sony Precision Engineering Center

  Dec 1990 - Jan 1992

  Quality Control Engineer

  • Managed a group of operators to perform Quality Control verification on magnetic floppy heads for 3.5 inch drives.

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  Fuji Xerox Singapore

  Jan 1992 - Dec 2016

  • Implemented document automation workflow through mapping of input data streams onto predefined templates.• Assist customers in creating print production workflow automation solutions through Fuji Xerox FreeFlow applications.• Provided online job submission cloud software technical support to respective customer.• Provided scheduled corrective and preventive actions on the production products.• Provided post-sales onsite system technical support to customers' production printer's digital front end that receives source file for processing and production.• Implemented post sales installation and configuration of new production systems.• Reported unresolved issues and feedbacks to the regional support team for resolution.• Provided technical training to customers in relevance to the system software.• Cascading of technical knowledge to fellow colleagues after attending product training from regional support center.• Prepared and presented software pre-sales presentations to prospective customers.• Prepared pre-sales proposals for prospective customers. Show less

  • System Analyst

    Mar 2001 - Dec 2016

  • Customer Service Engineer

    Jan 1992 - Mar 2001
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  Ricoh Singapore Pte Ltd

  Sept 2017 - Oct 2021

  Production Printing Consultant

  • Promote account growth by consistently delivering post-sales satisfaction, managing customer relationships, and looking to identify new needs and business opportunities through workflow automation within customers’ environment.• Actively prospect new and existing customers in maintaining profitable relationships within the assigned list of accounts.• Demonstrate drive and resilience necessary to meet established targets and acceptable level of sales activities.• Accountable for analysis of customer needs, developing solutions, creating proposals, demonstrating product solutions, and negotiating with the customers and prospects through utilizing internal and external resources.• Attend to all sales enquiries diligently and follow up with demonstrations of the relevant product models and solutions for customers' approval and sales closing.• Implemented post sales installation and configuration of the new solutions. Show less

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  Generation Singapore

  Jan 2022 - Mar 2022

  Bootcamp Apprentice

  Generation is a global nonprofit that transforms education to employment systems to prepare, place, and support people into life-changing careers that would otherwise be inaccessible. We serve a wide range of under-served job seekers in Singapore and our core focus is on achieving employment outcomes for our learners.• Introduction to the Role (Introduction to the Curriculum, Introduction to the Role, Effective Workplace Communication and Collaboration, Staying up to Date, Problem Solving)• Learn Python (Getting Started With Python, Basic and Intermediate Scripting, Libraries, Pip, and Virtualenv, Building a Web Application with Python and Flask)• Linux Essentials (Open Source, Finding Your Way, Command-Line, Operating System, Security)• DevOps Essentials (DevOps Theory and Practice, Source Control with Git, Containerization with Docker)• Microsoft Azure Fundamentals (AZ-900) (Cloud concepts, Azure architecture, Compute, Networking, Storage, Database, Authentication and authorization, Azure solutions, Security, Privacy, compliance and trust, Pricing, Support)• Automating Everything (Configuration Management with Ansible, Infrastructure as Code with Terraform) Show less

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  Lexly

  Apr 2022 - now

  DevOps Analyst

  Lexly, A Health Technology Company.A company that designs technology around people's health with an enhanced direction to transform healthcare through cutting edge innovations.• Designing, deploying, automating, maintaining and managing AWS cloud-based system, to ensure the availability, performance, scalability and security of AWS services• Create and maintain CI/CD pipeline for build, release and configuration management of AWS environments• System troubleshooting and problem solving across platform and application domains• Suggesting architecture improvements, recommending process improvements• Work within an agile environment as part of a cross-functional collaborative team distributed across locations Show less