Doug Olson

Experience

• 

  American Express

  Sept 1991 - Jun 2010

  Director of Customer Service and Outsource Partner oversight.

  • Director of Operations/ Customer Care Global Prepaid

    Feb 2004 - Jun 2010

  • American Express Customer Service Operations Leader

    Sept 1991 - Feb 2004
• 

  American Express Business Travel

  Jun 2010 - Apr 2012

  Director of Client Services
• 

  American Express

  Apr 2012 - now

  Responsible for the servicing and enrollment of key Amex Assurance Insurance products that provide Customer benefits and drives revenue growth in a key channel for American Express. Provided strategic support to Amex Savings initiatives that drove significant growth to the overall banking portfolio. Key role in the launch of new banking products that expanded the suite of banking products offered by American Express Bank. Responsible for inbound phone, card acquisition program to drive Cards in Force and Revenue.

  • Sr Manager Amex Assurance Company

    Jan 2022 - now

  • Sr Manager Enterprise Banking Strategy and Support

    Dec 2020 - Jan 2022

  • Sr Manager Membership Rewards Loyalty Program

    Apr 2017 - Dec 2020

  • Sr. Manager (Business Process Owner) Acquisitions

    Apr 2015 - Mar 2017

  • Senior Manager Card Services - Partner Management

    Apr 2012 - Mar 2015