Chanakan Amornpatchara

Experience

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  Sofitel Bangkok Sukhumvit

  Jan 2019 - Apr 2019

  Sales Coordinator

  - Developed skills in the preparation of proposals, contracts, and presentations for potential clients.- Participated in hotel inspections with clients to showcase the hotel's facilities and amenities, answer questions, and provide recommendations for event planning and coordination.- Updated the hotel's customer relationship management (CRM) system to maintain accurate and up-to-date client information and sales data.- Assisted the sales team in creating and distributing marketing materials to promote the hotel's products and services Show less

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  Bubba Gump Shrimp Co.

  May 2019 - Sept 2019

  Host (Work & Travel Program)

  - Delivered exceptional customer service by warmly greeting guests upon arrival with a professional and friendly demeanour.- Assisted guests with seating and ensured that special requests were accommodated to the best of my ability.- Efficiently managed the wait list by accurately recording guest names and number in the party, and providing estimated waiting times to ensure a smooth dining experience.- Demonstrated excellent communication skills by answering incoming calls, and effectively managing the restaurant reservation system.- Maintained high standards of cleanliness and presentation throughout the dining area by conducting regular checks and promptly addressing any issues, contributing to an enjoyable and comfortable dining experience for guests Show less

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  Agoda

  Jan 2020 - Apr 2020

  Agoda Homes Service Agent

  - Managed overall operations related to the Agoda homes sector, including calling hosts to join promotions and listing properties on the backend platform- Conducted research on new campaign promotions by calling hosts for feedback on promotional deals, while ensuring that all related activities are carried out professionally and courteously.

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  LINE MAN Wongnai

  Apr 2020 - Mar 2021

  Data Operations Executive

  - Developed and executed promotional campaigns and banner images for leading restaurant chains in Thailand.- Created and updated restaurant menus, prices, and descriptions on the back-end platform to ensure timely and accurate information for customers.- Coordinated closely with account management team and restaurant partners to optimise user coupon allocation and daily promotions, leveraging basic SQL queries.

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  Insider.

  Mar 2021 - Sept 2022

  -Provided technical consultancy to multiple countries across Southeast Asia and Australia. Worked with clients such as Adidas, Lenovo, Watsons, Samsung, Chemist Warehouse and Loreal.- Acquired front-end coding knowledge of HTML, CSS, and JavaScript adjustments to support the client's onsite UI changes.- Worked closely with product managers, software engineers, and quality assurance to determine client problems and deliver solutions.- Lead the integration process between clients' mobile applications SDK, websites, and the Insider platform Show less • Handled overall responsibility for managing relationships with partners from leading companies in Thailand, e.g. publishers, banks, insurance, e-commerce, airline, and hospital• Planed strategic Personalization and A/B testing experiment campaigns to help our partners achieve their goals• Consulted, monitored, and facilitates the partner during the integration (API) and product training• Troubleshot technical web, mobile app issues and finding resolutions for partner requests (HTML, CSS and Javascript)• Acted as a liaison between our product management and the partner, with a focus on communicating the workday roadmap and how the roadmap will influence customer activities. Show less

  • Senior Technical Support Consultant

    Oct 2021 - Sept 2022

  • Operational Account Manager

    Mar 2021 - Oct 2021
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  Insider.

  Aug 2023 - Jun 2024

  Senior Technical Support Consultant

  - Provided technical support to B2B clients across APAC and resolved over 1,100 Zendesk tickets with a 99.1% client satisfaction score.- Fixed, troubleshooted, and conducted UAT testing, and customized Insider SDK (HTML, CSS, and JavaScript) for clients' websites and mobile applications to precisely match their needs.- Worked with product managers, engineers, and QAs to resolve issues and provide solutions to clients using Agile Methodology on the Jira board.

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  RMIT University

  Jul 2024 - now

  Student Mentor

  Mentoring students in the Advanced Programming (JAVA) course.