Beth Diegel

Experience

• 

  Portland Radio Group

  May 2007 - Aug 2007

  Promotions Intern

  Duties included writing press releases, promotional announcements, and public service announcements; preparing for station events; preparing prizes and prize paperwork for various station contests; and web site maintenance.

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  Fidelity Investments

  May 2008 - Mar 2018

  Selected to participate in a Texas based, two-year rotational program designed to develop high-potential talent by providing leadership development and business challenges to propel future leaders within the company.Rotation 2: Vitality in Texas Program Manager –Regional Leadership Office • Analyzed the initial state of the vitality programming in the Texas Region and presented findings and recommendations for improvement to Fidelity’s Executive Team – gaining support for a regionalized approach.• Drove culture change by creating a cross functional Regional Workstream to drive education, culture and cross business unit collaboration while focusing on executing on new business ideas at a faster pace - improving associates understanding of their role in innovation and vitality by 48%.• Increased awareness and usage of firm wide ideation tool by Texas associates by 43% in a two month time frame.Rotation 1: Grant Team Manager –Fidelity Charitable • Analyzed the team’s 23% overtime rate, restructured the capacity planning model and presented findings to senior leaders resulting in one add to staff.• Reduced the average time to process grant recommendations by a half a day.• Increased employee engagement and improved team communication resulting in promotion of 3 associates to higher positions. Show less Named Service Line owner for the TA Treasury Operations group; actively engaged in multi-year planning, succession planning and budget management for the service line. This service line is made up of the daily operations team and the product management team. This expanded management role includes one additional direct report and on dotted line report from the product team. Additionally, duties of a Product Owner for the internal wire processing application Payment Hub was undertaken; responsible for providing strategic vision of the product and prioritizing the product backlog to adhere to the vision. Show less Successfully combined two operations groups into one team; increasing role as a manager from five operations associates to eight within the first three months in the position. Inherited a young team, with a high level of turnover and successfully ensured achievement of daily goals and objectives by managing workflow and promoting cross training with all eight operations associates. Reduced turnover rate within the team during first year of management by developing and preparing direct reports for success within the organization and their careers.• Managed the timely and accurate movement of $14B daily, prefunding of $300M a day to fund check presentments, and the investment of up to $500M a day of excess cash in a fast paced environment with multiple strict daily deadlines.• Monitored 85+ accounts within 11 banks for daily liquidity, accurate billing and monthly allocation of expenses to the funds.• Prepared and presented monthly metric packages to the senior leadership team to facilitate informed decision-making in regards to the operation.• Assisted with the implementation of a new internal wire platform by providing resources and participating in requirement building and testing efforts.• Led monthly and quarterly vendor product reviews with custodian banks and business partners; effectively grew relationships by ensuring compliance with all SLAs. Show less Played an integral role in the site relocation strategy for the Cash and Banking Operations team relocating from Merrimack, NH to Westlake, TX. Served as a leader during the transition, worked with senior management to recruit and establish a competent Texas team, and trained the new team including five associates and one managing director in the day to day operations of Fidelity’s cash management organization. Role responsibilities include project execution and testing of systems upgrades and installs, process improvement idea generation and implementation, daily interaction with senior leadership within the business as well as with key contacts within our client’s and business partner’s organizations, general management tasks, and mentoring of team members. - Created and implemented a paperless money movement process which aids in error proofing the process and also allows for critical business functions to be performed at home, mitigating risk and increasing the team’s contingency capabilities.- Worked with systems team as the subject matter expert on numerous systems upgrades impacting multiple key functions, utilizing JIRA as a tool for project tracking. -Management responsibilities include creation of work schedule for associates, training and analysis of associate competencies, reporting and analysis of productivity levels for senior management, as well as providing and demonstrating regulatory compliance to external and internal audit groups, as well as Fidelity’s risk organization.- Completed development programs including Fidelity’s Influence, Lead Development and Critical Thinking courses. Show less Facilitate the timely and accurate transfer of money, in excess of 5 billion dollars daily, for Fidelity Investments’ group of funds. Manage daily liquidity of Fidelity Investments’ bank accounts to ensure money moves timely throughout the day by working directly with transfer agents and custodian banks. Analyze and oversee overnight repurchase agreements of excess cash averaging 2.1 billion dollars daily.•Participated in career enhancement activities to ensure success as a mentor for new hires within the team•Prepared and facilitated Holiday Readiness activities for all U.S. and Canadian Holidays•Worked directly with PricewaterhouseCoopers to coordinate the review of SAS70 audit controls•Maintained reporting for Management that was utilized when reporting up to the Senior Management level•Generated process improvement ideas to minimize risk. Show less Served as acting team lead for Fidelity HR/Payroll Financial Operations, Responsible for the delivery of reconciliation, audit, and disbursement services• Coordinated and monitored over 85 intra-day deadlines to ensure the release of critical files impacting employees, vendors, and taxing authorities• Acted as a subject matter expert and escalation point for complex reconciliation and file processing issues • Coordinated and executed cross-training within HR/Payroll’s Financial Operations team to ensure sufficient coverage• Maintained reporting for key performance indicators published to Management on a monthly basis• Worked Directly with PricewaterhouseCoopers to coordinate the review of SAS70 audit controls• Created and implemented time saving process improvements Show less Responsible for the processing and reviewing the delivery treasury and banking services to Fidelity’s large and small market HR/Payroll clients.• Managed multiple Xtract work queues to ensure the timely and accurate processing of employee ACH pay corrections through banking software• Reconciled and processed the daily tax remittance of Fidelity’s large and small market HR/Payroll clients using Oracle Financials• Calculate and remitted the daily investment of excess cash by using tools to project the nightly balance• Validate and transmit wires through three banking platforms• Reconciled accounts payable and accounts receivable to ensure accurate and timely third party vendor payments.• Remitted third party vendor payments for Fidelity’s large market payroll clients, including employee 401k, health and savings and life insurance payments. 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  • General Management Apprentice (GMA)

    Jul 2016 - Mar 2018

  • Senior Manager TA Treasury Operations

    Jul 2015 - Jul 2016

  • Manager Cash & Banking Operations

    Sept 2014 - Jul 2015

  • Investment Operations Anaylst

    Jul 2012 - Sept 2014

  • Investment Team Lead

    Oct 2011 - Jul 2012

  • Senior Financial Operations Associate

    Sept 2010 - Oct 2011

  • Financial Operations Associate

    May 2008 - Sept 2010
• 

  Fidelity Charitable

  Mar 2018 - Aug 2021

  Lead an ~50-member organization through a global pandemic which saw unprecedented volumes in grant making and contributions while achieving impressive client satisfaction scores.-Achieved Top 5% of Fidelity Leaders with Management Effectiveness Results in Performance Year 2020.-Defined a differentiated service offering for mid advisor relationships and expanded Top Tier offering with a focus on partnership with shared FFOS clients.-Developed Corporate DAF service offering.-Informed technology roadmap with a focus on operational efficiency to drive client satisfaction. Show less Led teams of service professionals supporting ultra-high net worth donors and advisors.•Implemented a functionalized service model to support growing volumes within the ultra-high net worth donor and advisor segments combining like functions and streamlining the experience for cross over clients. •Developed and implemented a differentiated service offering for top Tier advisor relationships.•Established a Client Service Management team to provided 1:1 support for top Tier advisor firms and ultra-high net worth donors. Show less

  • Vice President, Premium Services

    Jul 2019 - Aug 2021

  • Director, Premium Services

    Mar 2018 - Jul 2019
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  Fidelity Investments

  Aug 2021 - now

  Lead a 300-person multi-site organization focused on providing industry leading customer service to our Workplace Investing and Healthcare businesses.- Site product lead for the Health Savings Account service offering; collaborating nationally with peers to implement service model enhancements to improve the customer experience.- National lead of the Participant Services Aligned Site strategy responsible for building a cohesive experience for associates in our non-core sites. - Piloted the first multi-site Spanish service team strategy and lead cross site teams in Texas and Colorado.- Obtained FINRA Series 7, 63, and 9/10 Show less

  • Vice President, Managing Director

    Jan 2023 - now

  • Vice President, Participant Services

    Aug 2021 - Jan 2023