Emma Tonelli

Experience

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  Aunt Carries Restaurant

  Apr 2011 - Sept 2017

  Dining Room Manager

  -Over see the entire dining room staff and make sure their daily responsibilities were obtained -Ensure top of the line customer service and deal with any problems that arose either in the restaurants or other complaints (calls, social media etc.) -Scheduling of a 20+ person front of the house staff -Manage cash out reports on a nightly basis

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  WaterFire Providence

  Mar 2014 - Jun 2014

  Special Events and Operations Intern

  -Aid in planning and execution of multiple Waterfire lightings -Aid in planning of smaller events within each lighting -work each lighting ensuring a smooth event and problem solve whenever necessary to fix and unforseen issues

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  John Orton Events

  Dec 2014 - Feb 2015

  Intern

  -Assist in the planning of weddings and other events -Write all event proposals for the Client to approve -Atremd and document all client meetings

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  Metacomet Country Club Ofc

  Jul 2015 - Jan 2016

  Special Event Coordinator

  -Conduct all meetings and tours with clients and prospective clients -Plan all events (weddings, golf tournaments, fundraiser, meetings etc) -Execute all events, including: set up, breakdown, staffing, catering needs, managing the staff and kitchen, working with any and all outside vendors etc. -Develop and execute all social media marketing

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  The Martucci Group

  Sept 2016 - Apr 2017

  Assistant General Manager

  -Plan all events for 2 restaurant (charity fundraisers, holiday events, promotional events, trips etc) -Manage 2 full sets of staff on their daily tasks -Order and inventory all liquor -Ensure all customer service goals were met and deal with any problems that arose -Develop and execute all social media marketing (Facebook, Twitter, Instagram)

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  Phil's Main Street Grille

  Sept 2017 - Dec 2017

  General Manager

  -Plan all events in conjunction with the Wakefield Village Association and the town of Wakefield (attendance between 1,000 to 5,000 people) -Plan all special events within restaurant (cigar dinners, whiskey dinners etc) -Design, Plan, and Execute all promotions with on the restaurant (events, menu changes, liquor promotions) -Manage a staff of 20+ front of the house staff -Handle all customer service and ensure standards are upheld -Responsible for nightly deposits and cash out operations Show less

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  Saphire Event Group

  Dec 2017 - Feb 2022

  Event Producer
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  University of Rhode Island

  Jan 2022 - now

  Assistant Director, Donor Events and Engagement