Experience

• 

  Indian airlines limited

  Nov 2005 - Jun 2006

  Trainee

  Reservations On SABRE System

• 

  Air india limited

  Jul 2006 - Oct 2008

  Customer service agent

  o Terminal Handling of 17 International Airlines.o Arrivals and Departureso Boardingo Special Handlingo Flight Handlingo Operations / Check-In.o Control cell ( updating flight status to airports)o Booking Air Tickets and Hotel Bookings for delayed flights.o Monitoring and control over arrival/departure of flights.o Handling frequent flyer bookingso Ticketing, reissuanceo Interline Bookings.o Pre-flight & post flight.o Queue follow-ups

• 

  Gtl limited- luxurylink india pvt ltd.

  Jan 2008 - Mar 2011

  Travel consultant

  o Making international & domestic reservations/Ticketing, refunds on Amadeus/Galileoo Selling holiday and travel products to corporate clients;o Meeting sales targets as set out by the travel operation manager; o Dealing with complicated clients itineraries;o Handling customer orders and payments; o Liaising with tour operators and other key partners such as hotels and airlines regarding bookings and schedules;o Undertaking general administration;o Advising clients about passports, vaccinations, visas, foreign currency, car hire abroad and excursions in resorts;o Dealing with complaints; o Using and updating IT skills, since information on holiday packages and bookings is usually accessed via a network; o Organising as well as creating Travel Insurance Show less

• 

  Citiustech

  Feb 2014 - May 2023

  Working on Concur ERP system for regular travel and data management, updating daily MIS for cost saving & expenses. • Working under company budget by following company policies and ensuring proper saving • Developing, implementing, and managing alltravel vendor relationships and programs (agency, air, hotel and other travel related services ensuring compliance to service level agreements)• Design and implement travel training/seminars for travelers and travel arrangers, Provide monthly and quarterly reports for corporate travel & Quarterly business reviews with Travel vendors• Provide monthly provisions for the vendor payments to finance operation • Arranging company recruitment drives, mass travel, event arrangement globally, Maintaining and administering the Global Travel Policy and Travel SOP at company level• Identify savings opportunities and service enhancements, initiate process improvements and deployment of benchmarking-generated best practices.• Maintain adequate internal control and segregation of duties. - Lead and motivate the team towards achieving a common set of goals. - Facilitate creation of clear and transparent mechanism of staff performance management, including setting of performance objectives • Work with the management, and IT staff to set up and monitor implementation of new business units on the Corporate Travel and Expense reporting solution. This could be due to acquisitions or the growth/reorganization, and adoption of corporate business units using the automated expense reporting system• Vendor management, contracting, clearance of payment in given company TAT • Provide monthly and quarterly reports for corporate travel,• Support as necessary the linking of new Corporate Cards to employee in expense reporting system to ensure Corporate Card automated feed of charges. Monitor Corporate Card payments and refunds management framework to accomplish overall organizational requirements of performance delivery. Show less

  • Travel Manager

    Apr 2023 - May 2023

  • Assistant Travel Manager II Global for CitiusTech Healthcare Technology Private Ltd

    Feb 2014 - Apr 2023
• 

  Citiustech healthcare technology private ltd

  Feb 2014 - now

  Manager- travel