Paul Taylor

Experience

• 

  Panduit

  Nov 1997 - Jun 1999

  European Warranty Officer

  Successfully launched the company’s warranty programme This involved coaching and training members of staff and end users on the new programmeRegularly gave presentations to staff members and customers on new product releases and programmes

• 

  Paton Brown

  Jun 1999 - Nov 2002

  Marketing Assistant

  Effectively promoted the company’s marketing services to prospective clients using direct mail activitiesCoordinated in the design of the company literature and promotional material from design to productionDeveloped the marketing database and managed the process of input, vetting and purging of informationInitiated and produced direct mail activityManaged accounts and maintained long-term customer relationships

• 

  Esure

  Nov 2002 - Nov 2004

  Customer Support Advisor

  Successfully promote the company’s car and home insurance products and services

• 

  Stockport Council

  Nov 2004 - Nov 2012

  To create pages for the Internet and IntranetWork effectively with web authors within other directorates to ensure all web content produced meets web standards and guidelinesTo assist in the development of program specifications and database designSuccessfully organised user training sessions on councils contact management system so members of staff could create and publish online communications on the internetProvided group and organised one to one training sessionsTo develop computer programs, using recognised department languages, to supplied specificationsTo assist in the suite testing and implementation of these programsTo assist in the creation of appropriate procedures to run the applications in a production environmentTo assist in the investigation and resolution of problems with production applicationsTo assist in the administration required to maintain the department’s standards Show less To act as the single point of contact for IT related requests and incident reporting, using a call logging system, logging calls with 3rd parties, incident management managing queuesEffective resolution of incidents at 1st line supportProvide an excellent service focused on the needs of the client/usersEscalate and monitor unresolved problems to 2nd line and project managersSuccessfully trained new members of staff on the IT logging systemBring service issues and suggestions to the attention of the Help Desk ManagerStrong technical troubleshooting skills as well as excellent customer service and telephone skillsDetermine incident severity and customer’s level of urgencyInvestigate and provide resolutions to reported issuesIssue communications on behalf of the Service Desk TeamDemonstrate a willingness to own issues along with a determination to pursue a resolution Show less

  • Analyst Programmer

    Jun 2008 - Nov 2012

  • Service Desk Operator

    Nov 2004 - Jun 2008
• 

  MAG (Airports Group)

  Feb 2013 - Jan 2014

  Aviation Security Officer

  To complete searching, control, patrol and guarding duties in accordance with UK NASP Directives, Department for Transport regulatory requirements, service delivery standards and performance targetsOperating x-ray equipment and observation of screens, confiscating any prohibited items where necessarySearch passengers and their luggage to ensure no dangerous items are taken into the restricted zone of the airport or on-board the aircraftAssist in the evacuation of customers and staff in emergency situationsUndertake patrols of the airport site remaining alert and vigilant for the purpose of identifying any potential threats and taking the appropriate action Show less

• 

  Calyx Managed Services

  Jan 2014 - Oct 2014

  Service Desk Analyst
• 

  Greater Manchester Police

  Oct 2014 - Jun 2016

  At as a first point of contact for officers and police staff wanting to provide crime reports over the telephone. Answer telephone calls from the members of the public, other Police Forces and third party agencies.

  • Crime Recording Officer

    Jun 2015 - Jun 2016

  • Call Handler

    Oct 2014 - Jun 2015
• 

  University Hospital of South Manchester NHS Foundation Trust (UHSM)

  Jul 2016 - Jan 2017

  IT Service Desk Operator
• 

  University Hospital of South Manchester

  Jan 2017 - Nov 2017

  IM&T Project Officer
• 

  Manchester University NHS Foundation Trust

  Nov 2017 - now

  • Workforce Development Project Officer

    Oct 2018 - now

  • Workforce Systems Project Facilitator

    Mar 2018 - Oct 2018

  • IM&T Project Support

    Nov 2017 - Mar 2018