Vedant Kaila

Experience

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  Westin Hotels & Resorts

  Nov 2017 - Mar 2018

  Industrial Training

  - Industrial Exposure Training at The Westin Gurgaon, gaining hands-on experience and insights into hotel operations.- Engaged in various departments including Front Office, Food and Beverage, Housekeeping, and Sales & Marketing.- Assisted in guest check-in and check-out processes, learning about reservation systems and guest service standards.- Participated in restaurant and banquet operations, understanding food service protocols and event coordination.- Shadowed housekeeping staff to learn about room cleaning procedures, inventory management, and quality control.- Worked alongside the sales and marketing team to understand strategies for attracting guests and promoting hotel services.- Collaborated with colleagues across departments to support daily operations and deliver exceptional guest experiences.- Applied theoretical knowledge from academic coursework to real-world scenarios, gaining practical skills and insights.- Demonstrated professionalism, adaptability, and a strong work ethic throughout the training period at The Westin Gurgaon. Show less

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  LernEzy

  Dec 2020 - Jan 2021

  Business Development Intern

  • Obtained key information from prospective customers to meet the sales target criteria and territory in India.• Managed the customer relationship management (CRM) data into the sales pipeline, organized customer information, and developed outreaching messages to reach and activate the target customers.• Tracked the sales outreach effort by analyzing response rate, conversion rate, and provide suggestions to improve and optimize the pitch messages and channels to increase revenue potentials for edutech in India.• Built effective pitch for new team members and trained them to achieve pre sales. • Arranged school meets for lernEzy sample practice papers and collaborated with them to offer students lernEzy's effective study material. Show less

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  Udayy

  Jul 2021 - Dec 2021

  Business Development Associate

  - Business Development Associate at Udayy, driving growth and expansion initiatives for an innovative online Edutech platform.- Identifying and pursuing new business opportunities to expand Udayy's presence in the education technology market.- Developing and maintaining relationships with schools, educators, and other stakeholders to promote Udayy's products and services.- Collaborating with cross-functional teams to tailor solutions that meet the unique needs of clients and drive revenue growth.- Conducting market research and analysis to identify trends, competitive insights, and areas for strategic expansion.- Creating and delivering persuasive sales presentations and proposals to effectively communicate Udayy's value proposition.- Tracking sales performance metrics and providing regular updates to management on progress towards business development goals.- Contributing to the development of marketing strategies and campaigns to increase brand awareness and lead generation.- Demonstrating a passion for education and a commitment to making a positive impact on learning outcomes through technology. Show less

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  Travelodge

  Jul 2022 - Oct 2023

  - Part-time Front Desk Agent & Night Auditor at Travelodge by Wyndham in Prince George, dedicated to delivering exceptional service during limited hours.- Front Desk Agent: Providing a warm welcome and excellent customer service to guests during scheduled shifts.- Front Desk Agent: Assisting with check-ins, check-outs, and guest inquiries with professionalism and efficiency.- Night Auditor: Conducting nightly audits to maintain accurate financial records and ensure compliance with hotel policies on a part-time basis.- Night Auditor: Monitoring hotel security and addressing guest concerns during overnight shifts as needed.- Collaborating with team members to uphold brand standards and enhance the guest experience during limited hours.- Maintaining a clean and organized front desk area to create a welcoming environment for guests during part-time shifts.- Demonstrating a strong commitment to excellence and continuous improvement in all aspects of part-time hotel operations. Show less - Front Desk Agent & Night Auditor at Travelodge by Wyndham in Prince George, committed to providing exceptional service and ensuring guest satisfaction.- Front Desk Agent: Welcoming guests with warmth and professionalism, delivering outstanding customer service throughout their stay.- Front Desk Agent: Efficiently managing check-in and check-out procedures, handling inquiries, and assisting guests with their needs.- Night Auditor: Conducting nightly audits to maintain accurate financial records and ensure compliance with hotel policies.- Night Auditor: Monitoring hotel security and addressing guest concerns or emergencies during overnight shifts.- Night Auditor: Processing late check-ins and early check-outs, ensuring a smooth transition for guests during non-traditional hours.- Collaborating with team members across departments to uphold brand standards and enhance the guest experience.- Maintaining a clean and organized front desk area to create a welcoming atmosphere for guests.- Demonstrating a strong commitment to excellence and continuous improvement in all aspects of hotel operations. Show less

  • Front Desk Associate

    Jul 2023 - Oct 2023

  • Front Desk Associate

    Jul 2022 - Jul 2023
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  Four Points by Sheraton

  Jun 2023 - Apr 2024

  Front Desk Agent

  - Front Desk Agent & Night Auditor at Four Points by Sheraton in Prince George, dedicated to delivering exceptional guest service and satisfaction.- Front Desk Agent: Greeting guests with warmth and professionalism, ensuring a positive first impression during the day.- Front Desk Agent: Managing check-in and check-out processes efficiently and accurately, handling inquiries and requests promptly.- Night Auditor: Conducting nightly audits to ensure accuracy of financial transactions and hotel records.- Night Auditor: Processing guest arrivals and departures during overnight shifts, providing assistance as needed.- Night Auditor: Monitoring hotel security and responding to guest concerns or emergencies during late hours.- Collaborating with colleagues across departments to ensure seamless operations and guest satisfaction.- Upholding brand standards and hotel policies to create a memorable guest experience around the clock. Show less

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  Enterprise

  Feb 2024 - now

  - Management Trainee at Enterprise Prince George, specializing in the Rent-A-Car division.- Actively involved in learning and implementing management strategies to optimize operations.- Assisting in various aspects of the rental process, including customer service, fleet management, and sales.- Collaborating with team members to ensure smooth daily operations and excellent customer experiences.- Participating in training programs to develop leadership and managerial skills.- Contributing to the achievement of business targets and objectives through proactive initiatives.- Engaging with customers to understand their needs and provide tailored solutions.- Adhering to company policies and procedures to maintain high standards of service and safety.- Embracing opportunities for growth and advancement within the organization. Show less

  • Customer Service Representative

    Jul 2024 - now

  • Management Trainee

    Feb 2024 - Jul 2024