Carrie Yang

Experience

• 

  The Estée Lauder Companies Inc.

  Nov 1999 - Sept 2007

  Managing, coaching and supporting 11 airport sales outlets and 40 sales staff to deliver set sales target and execute marketing calendar; Maintaining and developing vendor-retailer relationship with key accounts Nuance and DFS Galleria; Facilitating coaching workshops; Stock control;Sales reporting;Visual merchandising. Managing, coaching and supporting up to 15 sales staff to deliver sales target in a flagship retail outlet; Negotiation of staffing and promotional space, support and other resources with retailer; Planning, organising, hosting VIP workshops and events to deliver sales outcome;Stock control; Visual merchandising. Providing 5 stars customer service to customers; Achieving set sales target and other KPIs; Maintaining stock level; Visual merchandising.

  • Sales & Education Coordinator

    Aug 2006 - Sept 2007

  • CLINIQUE Business Sales Manager (Counter Manager)

    Apr 2004 - Aug 2006

  • CLINIQUE 2IC, Consultant

    Nov 1999 - Mar 2004
• 

  The Salvation Army Employment Plus

  Dec 2007 - Jun 2016

  Employment focused Jobactive contract deliveryPerformance managing Job Coaches, Recruiters and Business Coordinators to achieve agreed KPIs;Working collaboratively with stakeholders to deliver Department of Employment Jobactive contract;Local employer engagement;Motivating and coaching team members to succeed based on their strengths;Hands on delivering employment support to registered Candidates;Recruiting and inducting new staff. Dual sites leading and performance managing staff to achieve operational KPIs;Leading and supporting Employment Consultants to deliver Job Services to 1200 Job Seekers;Coaching, supporting and mentoring direct reports to achieve organisational goals;Maintaining and developing relationship with RTOs, Community bodies, DHS, DoE;Recruiting and inducting New staff;Employer engagement in the local employment market. Managing an active caseload of 90 Jobseekers to achieve monthly placement and outcome targets; Coaching and preparing Jobseekers for job application and interviews; Providing post placement support to Jobseekers; Liaising with Department of Human Services, Education Departments, Registered Training Organisations, Health Professionals and other entities; Administration using ESS, eMerge systems. Developing and maintaining business relationship with local small and medium employers; Providing employment services to employers; Coaching and preparing Jobseekers for interviews and providing post placement support to Employers and Jobseekers; Negotiation of working hours, conditions and government Wage Subsidy scheme; Facilitating group recruitment drive; Facilitating Industry specific program. Delivering group initial sign up appointments for Jobseekers; Providing customer service to Jobseekers and admin support to team members; Coaching and assisting Jobseekers in job search skills; Front desk duties.

  • Site Manager

    Jul 2015 - Jun 2016

  • Site Team Manager

    May 2013 - Jul 2015

  • Employment Consultant

    Sept 2012 - Apr 2013

  • Business Liaison Consultant

    Jul 2009 - Aug 2012

  • Administration Officer

    Dec 2007 - Jun 2009
• 

  SGCH

  Jun 2016 - now

  Developed and implemented the Catalyst training and employment support program in a community housing environment.Providing holistic support to Community Housing customers to engage in education, training and meaningful sustainable employment.Building relationship and partnership with Employment Service Providers, Registered training providers and community support partners to assist Community housing customers to improve their social and economic conditions through meaningful and sustainable employment. Show less

  • Housing Plus Manager

    Aug 2021 - now

  • Employment Opportunities Manager

    Jun 2016 - Aug 2021