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Minh Chau P.

Minh Chau P.

Front Office

Followers of Minh Chau P.346 followers
location of Minh Chau P.Greater Paris Metropolitan Region

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  • Timeline

  • About me

    ⚡Quadrilingual student at ESCP Business School, Apprentice at Carrefour and full time member of the Aïda association⚡

  • Education

    • Prépa Commercia

      2017 - 2019
      Classes préparatoires aux Grande Ecole de Commerce - ECE

    • College-Lycee La Tour

      2010 - 2017
      High School Diploma Economics and Social Aspects With honours

      Activities and Societies: 5 years of dance mixing different styles with two shows per year

    • ESCP Business School

      2021 - 2021
      Specialization in Marketing Digital - Madrid Campus

      Lectures: ❖ Customer Experience❖ Brand Management❖ Digital Marketing Strategy❖ Mobile Marketing

    • University of Bath

      2021 - 2022
      Exchange Program Entrepreneurship and Innovation

      Participated in Marketing and Innovation oriented lectures:❖ Developing New Products and Services ❖ Entrepreneurship and Innovation❖ Advanced Consumer Behavior ❖ Marketing, Sustainability and Society

    • ESCP Business School

      2019 - 2022
      Master in Management

      ❖ Electives: Advanced Excel, Advanced Marketing, Operations and Management, Corporate Finance❖ Seminars: field study and writing of a thesis on the recycling of coffee grounds in an "upcycling" approach, Design Tomorrow Seminar❖ Business plan: business plan for Groupe SEB on the ironing market in Russia

  • Experience

    • Victoria Hotels & Resort

      Jun 2015 - Jul 2015
      Front Office

    • Marianne International

      Sept 2019 - Dec 2020
      Interim

    • Agriconomie.com

      May 2020 - Aug 2020
      Customer Service Management

      ❖ Anticipated and followed-up of customer requests and complaints (CRM) § Built privileged relationships with internal contacts (purchasing team) andexternal contacts (suppliers and carriers) to resolve customer problems ❖ Analyzed and dealt with supplier and carrier issues❖ Participated in the implementation and improvement of customer serviceprocesses (automation, Google Suite...)

    • Carrefour

      Dec 2020 - Sept 2022
      Manager Marketing Apprentice

      ❖ Analyzed the performance of the category (market share, turnover, margin...)❖ Analyzed and decided the assortments and monitored the implementation of theproducts (e.g.: development of a range of vegan cheese)❖ Strategically planned promotional catalogs for "Proximité" stores and e-commerce❖ Performed benchmarks of the competition (GMS and specialists)❖ Followed market trends, organized and participated in customer surveys andinterviews and supermarket visits❖ Organized and participated in strategic meetings with suppliers Show less

    • Groupe ADP

      Sept 2022 - Aug 2024

      ▪ Ecriture du programme et conduite de projet de refonte de la signalétique aérogare de Paris-Orly (en vue du Grand Paris Express et des JO 2024)▪ Ecriture programme de refonte de la signalétique correspondance de Paris CDG▪ Contribution à la construction du programme de développement de laplateforme d'Orly à Horizon 2030 (estimations flux passagers, dimensionnementassises, surfaces commerciales et réserves, réflexion sur le parcours passagers...) ▪ Gestion du projet de rénovation et de staging du Salon 200 de Paris CDG Show less ▪ Reprise des indicateurs de satisfaction existants et mise en place de nouveaux indicateurs en collaboration avec les plateformes de CDG et Orly (questionnaire Avis Vérifiés, tournées qualité et visites mystères)▪ Construction d’un tableau de bord de suivi et reporting de la qualité de service 100% automatisé▪ Traitement des réclamations et litiges de niveau 2 (relatifs au dommage matériel, orientation, parcours passagers...)▪ Amélioration de la connaissance client : mise en place et analyse d’études, sondages, enquêtes terrain (échantillon allant jusqu'à 1400 interrogés)▪ Participation à la définition de l’offre et du parcours client online et offline▪ Contribution à la mise à jour et au respect de la charte signalétique stationnements et amélioration du parcours client au travers de la signalétique Show less

      • Chef de projet

        Oct 2023 - Aug 2024

      • Retail & Hospitality Airport Management Program

        Sept 2022 - Aug 2024

      • Chef de produit / Expérience Client

        Sept 2022 - Oct 2023

    • ProovStation

      Apr 2024 - now
      Cheffe de projets

  • Licenses & Certifications

    • IELTS - C1 Level

      British Council
      Nov 2020

  • Volunteer Experience

    • Hospital Project Manager

      Issued by Association Aïda on Nov 2015
      Association AïdaAssociated with Minh Chau P.

    • Coach

      Issued by each One on Sept 2019
      each OneAssociated with Minh Chau P.

    • Pôle Maraude

      Issued by Fleur De Bitume ESCP Business School on Sept 2019
      Fleur De Bitume ESCP Business SchoolAssociated with Minh Chau P.

    • Project Manager

      Issued by The Green Lion on Jul 2016
      The Green LionAssociated with Minh Chau P.