Jessica Meiser

Experience

• 

  Camp Winona

  Jun 2010 - Aug 2010

  Camp Counselor

  Was in charge of the care of 12+ children for one week periods. Planned activites and events for multiple groups of children. Completed all necessary tasks and paperwork.

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  Courtyard by Marriott

  Feb 2012 - Jun 2014

  Guest Service Representative/Night Auditor-Whitelodging

  Assist with the arrival and departure of guests, fulfill guest requirements, resolve guest issues, and handle all guest data. I also handle the accounts receivable department.

• 

  Camp Lincoln and Camp Lake Hubert

  May 2012 - Aug 2012

  Activity Specialist

  Educated girls on the proper way to do various camping activities. Specifically archery and outdoor cooking.

• 

  Courtyard by Marriott-Marriott Intl

  Jun 2014 - Feb 2015

  Operations Manager

  Overseeing the daily operations of the hotel. Hiring valuable associates and providing trainings and disciplinary action as needed to ensure brand standards are being met. Completing ordering for the hotel as required. Maintaining payroll records and completing weekly. Maintaining budget records and participating in quarterly QA, financial, and safety audits.

• 

  Residence Inn by Marriott-Interstate Hotels

  Feb 2015 - Jun 2018

  Operations Manager

  Overseeing the daily operations of front desk and housekeeping. Providing training and support for associates in order to uphold the Marriott Brand Standard. Completing ordering for various parts of the hotel. Handling all Accounts Receivable matters.

• 

  Marriott International

  Jun 2018 - now

  Supported Openings and Conversions: Assisted in the openings and conversions of over 150 Marriott hotels across the US and Canada.Training Program Development: Created and delivered training programs for new hotels in North America.Associate Training: Trained hotel associates in daily operational tasks, including software usage, financial reporting, and operating procedures.Stakeholder Communication: Communicated with hotel owners and third-party management companies to ensure compliance with Marriott standards.Facilitated Training Events: Led the Empower: Guest Experiences roadshow and other individual training sessions.Project Management: Managed multiple training projects to enhance hotel readiness for opening. Show less

  • Manager, Openings - Training Delivery

    Aug 2019 - now

  • Guest Experience Manager

    Jun 2018 - Aug 2019