Karen B. Ferrante, PMP

Experience

• 

  Okidata Microsystems, Inc.

  Jan 1991 - Jan 1992

  Marketing Manager - ISV Relations

  Managed OEM business relationships and software contracts.

• 

  3 Com / Chipcom

  Jan 1992 - Jan 1996

  Sr. Program Manager / Manager Strategic Relations

  SR. ENGINEERING & OPERATIONS PROGRAM MANAGERManaged software and hardware development programs and instituted a new product development process.STRATEGIC RELATIONS MANAGER / CONTRACTS MANAGERNegotiated strategic technology development contracts (Cisco, IBM)

• 

  Contracts Manager, Software Programs

  Jan 1996 - Jan 2001

  Manager – Software Media & Programs/Contracts Manager

  MANAGER - SOFTWARE & MEDIA PROGRAMSNegotiated Microsoft Software licensing contracts, directed compliance requirements and managed web/database development team.CONTRACTS MANAGER– MICROSOFT WINDOWS OSNegotiated royalty terms. Managed Windows’ Client programs including new product introductions. Led cross-functional teams to define processes, saving $20m annually in royalties.

• 

  Operations

  Jan 2001 - Jan 2003

  Manager, Marketing and Operations

  Increased inside sales over 40% by strengthening customer relationships and closing new contracts.

• 

  EMC Corporation

  Jan 2003 - Jan 2004

  Principal Program Manager - Software

  Led high visibility, complex cross-functional teams (matrix)• Proven negotiation and communication expertise• Influenced cross-functional engineering, marketing and service teams. • Skills: Excellent communications, strong negotiations, outstanding writing, convincing presentations.

• 

  Program Manager | Relationships and Partners | Contracts and Negotiations

  Oct 2004 - Jul 2012

  Managed the software services programs, contracts, operations and processes for several strategic partners. • Program Manage for strategic initiatives • Established business processes• Created and implemented program for service takeovers • "Go to" person supporting OEMs and Service Providers• Developed OEM partner program metrics• EMC Certified: Six Sigma Green Belt Identified and managed strategic partner relationships with ISVs, third party software and consulting companies • Conducted due diligence research and analysis • Demonstrated sophisticated negotiating techniques to achieve business goals• Negotiated standard and non-standard contracts: OEM, Licensing, Consulting and Support • Effective leader for virtual cross-functional teams • Managed supplier relationships

  • Principal Program Manager - Sr. Partner Manager

    Nov 2005 - Jul 2012

  • Business Relations Manager / Contracts Manager

    Oct 2004 - Nov 2005
• 

  Poly

  Jan 2013 - Aug 2020

  Sr. Business Relationship Manager

  Proactive member of a high-touch support team, managing Fortune 100 strategic accounts (including federal) to proactively meet the expectations and requirements of customers' audio and video conferencing needs.• Actively work internally with Polycom and externally with customer's management, sales, operations and customer service organizations to successfully deliver total customer satisfaction.• Assist engineering with problem articulation and resolution actions to maintain account satisfaction• Leverage teams to embrace customer technical environments and identify key decisions required or escalations needed in support of customer needs.• Proactively initiate process improvements to improve services operations, resulting in a positive impact to customer informational needs, sales awareness and ease of use initiatives.• Directly influence others using strong written and verbal communication skills.• Dedicated to meeting the expectations and requirements of my customers and my Polycom team members. Show less

• 

  TBD - Remote only

  Aug 2020 - now

  Senior Consultant
• 

  Retired

  Mar 2023 - Aug 2023

  Retired

  Selective dog trainer only interested in local serious owners who really want to work with their dogs.