Roman Juarez

Experience

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  LifeRe Insurance Company

  Aug 2000 - Apr 2003

  Data Entry Specialist
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  EUREST DINING SERVICES

  Apr 2003 - Dec 2003

  Cashier
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  Bexar County Sheriff's Office

  Dec 2003 - Jan 2007

  Dentention Officer
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  MG Building Materials Truss

  Mar 2007 - Aug 2007

  Truss Builder
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  Valvoline Inc.

  Aug 2007 - Jul 2018

  Service Center Manager

  *Develop superior customer relations by interacting with 50 plus customers daily.*Game plan daily goals and objectives with team members to ensure goals are met or exceeded. *Use CRM systems to maintain customer information, purchase invoices, and history of transactions.*Document facility incidents via email, and written documents.*Resolve Customer complaints by making quick and effective decisions. *Maintain and ensure all complaints were resolved using a Customer Experience Management system. *Collaborate with managers and area managers to ensure we are providing the best service for our customers.*Collaborated with managers with new equipment injury hazards and strengthen those hazards to prevent injuries. *Maintained employee training schedules to ensure trainees received all the information needed. *Successful record of promoting skilled technicians to senior technicians.* Received three job promotions by completing and passing manager work shops/on-line classes, while demonstrating excellent leadership, problem resolution, and customer service skills. *Service Center sales leader from 2008 - 2015*Managed up to 10 employees. Show less

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  Eco-Staff, LLC

  Jul 2018 - now

  Recruiter

  *Screen applicants schedule and conduct interviews, administer tests, and background checks.*Collaborate with payroll to ensure the hours of each employee is accurate. *Excellent client retention skills and took lead on most conflict resolutions. *Maintain accurate and up-to-date candidate information in recruiting database. *Maintain accurate and up-to-date employee’s information and on-the-job performance. *Recruit the work force for electricians, general labors, carpenters, fork lift drivers, and machine operators.*Manage between 10-30 open positions at any given time. *Research prospects, and identified potential candidates and clients.*Collaborated with sales managers in landing three accounts in first year of employment.*Counsel new hires and terminations, follow-up and instructions, based on client feed back. *Consistently placed fifty per day and placed three to four new hires per week. Show less