Experience

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  Interstate hotels & resorts

  Feb 2012 - Feb 2013

  Senior human resources manager

  Structured the Human Resources Department by implementing all Interstate Hotels and Resort (IHR) policies and procedures during the first year managing Pheasant Run Resort. Created salary wage scale base on the area labor market. Interact with internal and external auditors in completing audits. Create the departmental budget as part of our 2013-business plan taking in consideration the market conditions. Prepare and review the departmental budget, expenses, and invoices

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  Radisson ambassador plaza hotel & casino

  Feb 2013 - Apr 2015

  Human resources operations specialist

  Conveniently situated in the heart of San Juan, Radisson Hotel & Casino offers an excellent restaurant, an ocean view pool, and a huge casino among many amenities to ensure a pleasant stay for guests. It comprises a total of 233 rooms, including 87 suites. My tenure with Radisson was challenging by nature and a vital part of my collective experience. Since this was my first big-break, I had to learn the ropes simultaneously while leading all daily operations for the Hotel side of the business. My priorities were set to direct interaction with the revenue team to maximize ADR every week. On a monthly basis, I analyzed departmental profit and loss (P&L) statements to identify areas of improvement and conduct meetings with upper management to come up with effective solutions.Select accomplishments:•Cure default letter in December 2014. Overall Quality Performance Review (QPR) of 86.1% in hotel conditions. Default letter issued in August 2010•Reviewed and improved standard operation procedures (“Sop’s”) as well as overseeing all employee and Union negotiations in conjunction with the Director of Finance. •Direct interaction with the Director of Sales to drive rooms' revenue as well as yield management strategies to maximize hotel RevPAR.•Worked with the finance team and developed our annual budget and goals to increase revenue and Profit.•Project manager of the hotel closing, including but not limited to press release, side bargaining effect Union negotiation (Teamster Local 901 and Unite Here Local 610). •Played a key-role in increasing revenue by 43%.•Created Customer Service Programs and tailored training for upper managers.•Women Who Lead: Executive Profile - Caribbean Business Magazine 2013•Employee Engagement Survey: overall year after year from 48% favorable to 68%. Show less

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  International hospitality school and culinary arts - ana g. mendez university system usa

  Jan 2015 - May 2016

  Professor

  As a Professor of undergraduate Hospitality and Culinary Arts courses, I served as an advisor, conducted research, and engaged in service to the unit, and contributed to the development of the Hospitality faculty.

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  The signature room at the 95th®

  Oct 2016 - Jul 2019

  Human resources manager

  The Signature Room is an upscale spot high atop 875 North Michigan Avenue with wide views, American fare & a separate lounge. It has over 250 employees dedicated to exceptional service and quality. I was brought into The Signature Room at the 95th to drive the overall quality of live improvements, starting with taking care of employees. My primary responsibility was to plan, develop, coordinate, implement, and evaluate the performance of HR program efforts within the client group. My designation saw me undertake a plethora of HR functions, including assisting managers with disciplinary actions, terminations, reductions, and various other aspects of Workforce Management.I set it upon myself to prioritize the optimization of the business: tweak and fix processes wherever feasible. Utilizing the ADP workforce, I revamped the workflow of all HR and Payroll operations. I increased productivity by eradicating Redundancies, predicting changes, and enhancing communication (Line employees, middle and upper management).Select accomplishments:•Prepared, coordinated and supported the performance appraisal process.•Union Contract Administration, including mediation hearing.•Union Grievances reduction / Gained the trust and support of ownership.•Directed on boarding and employee engagement programs to maximize retention.•Working hand-in-hand with the CFO saved legal fees during the grievances procedures and mediation process.•Contributed to the creation of HR policies and programs through participation in special projects and task forces.•Executed strategic and tactical business plans into HR programs.•Established credibility throughout the organization with management and employees, being an effective listener and problem solver of people issues.•Introduced the ‘Annually Recognition Program’ which bolstered performances. Show less

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  Mv hospitality services-hr consultant

  Jul 2019 - Oct 2020

  Hr consultant / payroll / operations (bilingual: english / spanish)

  I provide expert consulting services to a diverse client base and small businesses across various HR areas, including operations SOP/Specs audit, recruiting, Process Payroll, Invoices, and employee relations.Other key responsibilities:•Advise small businesses on administration/implementation of human resources policies and procedures.•Strategy and engagement initiatives to improve service and consistency.•Handle employee relations covering complete recruiting cycles.•Ensure timely processing of all staff personnel payroll in accordance with labor regulations and standard accounting principles; develop systems and protocol to direct the collection, calculation, and entering of pay data. Show less

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  Chicago department of transportation

  Oct 2020 - now

  Labor relations specialist